Gateway Inverter Firmware Version

Hi there,

I am in Inverter Firmware Version A0.005 on my Gateway. The AIO updates fine but this one never does. The upgraded version available is A0.013 and have tried to run this a couple of times but haven't wanted to end up bricking it and having to do a manual firmware load on the Gateway like the installer did on commission.

I was told at one point this doesn't need to be updated but they may have been referring to the string inverter I have in the loft.

Should I worry about this firmware update to the gateway?

Cheers

[unknown] I think Gateway firmware that old knocks out the grid relays in the Gateway when it updates. Pretty sure you have to put it in bypass mode first to keep your house on while it's doing it but this was way back when they first came out.

Have a look here https://community.givenergy.cloud/d/6114-gateway-firmware-a0013-any-experiences-and-updating as @Coys68 I think was considering update and on A0.005. Mine went fine in the end and I followed earlier advice in that thread about bypass mode. Mine was previously on A0.010.

There are some advantages with A0.013 if you get helpdesk or installer to correctly set import limits as that can enable AIO (on latest fw - which mine isn't offering yet) charge throttling to protect the main fuse in moments of high load. Helpdesk set for me as I only have 60A main fuse atm.

My Gateway upgraded itself recently, unasked, to latest version A0.013. It caused a power cut, a couple of seconds long, during the restart process. Luckily my network equipment and home server is on separate battery UPS, can never rely 100% on GE equipment.
Probably your Gateway will upgrade itself someday too.

Inverter Firmware Version A0.013
Last Update Time 2025-07-13 01:05:00

bRhFDKtjRMK9 It always seems to show offline now and sporadically shows last online time throughout the day. The wireless is connected and it is getting internet so weird one. May just manually update it but after the issue with commissioning and having to USB-A to USB-A with a computer I'm a little tentative to do so.

Sent an email to support anyway to see what they advise.

Does anyone know or have a guide for manually updating the firmware on a Gateway?

I want to get this updated now as the auto update doesn't work. I have a USB stick ready, just need to know the configuration of dip switches and whether it needs to be turned off and then booted up with the USB stick.

I'm sure I was able to manually download all the firmwares historically but can't seem to do so anymore on the GE website.

Go Here scroll down for Installer manuals, videos, Gateway Firmware etc I think V13 is Latest Gateway Firmware. Put your Gateway in Bypass mode first or house power will go off when it completes the reboot after firmware is installed.

https://givenergy.co.uk/installer-resources/

Still not received a reply back from GivEnergy about the firmware update. Tried calling and emailing a couple times. Seems like a few issues I am having are due to being stuck on A0.005 so would be good to get some guidance getting it onto A0.0013. Doesn't seem to want to update off a USB stick. I have the GAAA0.013 file or whatever it's called and also the ARMStore file from the gateway when failing to update.

It will do a OTA update but at 90% it will fail verifying update after 2 hours timing out. I'm lead to believe the handshake doesn't work and then rolls back to A0.005.

I remember on commission I had to help the installer with some IT issues to get the gateway connected and we had to manually drag and drop the firmware onto the Gateway with a USB-A to USB-A cable directly onto the Gateway.

Would love to get this done before I get an EV Charger installed either this week or next.

I find the manuals somewhat lacking and doesn't show how to correctly install a firmware when you have to do it manually.

Josh I find the manuals somewhat lacking and doesn't show how to correctly install a firmware when you have to do it manually.

Watch the videos on how to update the firmware here https://givenergy.co.uk/installer-resources/

duplada Uness I'm missing something and to be fair to Josh, I'm not sure the videos cover the Gateway USB process.

Mouton No, they don't unfortunately. Also don't explain dip switches, whether to turn the gateway off, a manual USB-A to USB-A connection etc...

Google GivEnergy KB site and you might find what you need there?

Had the EV Charger fitted yesterday and the installer quizzed GivEnergy again about the Firmware update, they just said they'd push the update but still A0.005...annoying. Not heard anything from GivEnergy support to my requests. Seems like installers are moving away from GivEnergy due to support given. They can't be wasting time on the phone to people with little understanding of the products...

The Gateway and AIO push out their own wireless network on 10.10.100.254 (from memory) default user name and password 'admin' (change PW and remember it!)
There are five options on the home page. One gives you the option to update firmware (I think the latest version is 0.013).

mikes01666 I think you will find that the update firmware option updates the dongle firmware NOT the Gateway

mikes01666 Not the dongles, the actual gateway firmware. All the wifi has been updated manually via their web portals a couple months ago trying to rectify this issue.

My gateway sees the update, knows the update number A0.013, does the entire update but when it gets to 90% it will hang verifying the update and then after 2 hours exactly, will time out and revert back to A0.005. This is the firmware it was commissioned with 2 years ago. If it's anything like the AIO, once it got to certain firmware, OTA updates worked seamlessly.

Josh Josh, mine did exactly the same I was on AO.011 firmware, V13 was available to download and upgrade. It went to 90% Verifying and sat for 2 hours then failed. Tried numerous times with same result. In the end had to USB upgrade the Gateway to V13. It involved setting dip switches and powering the Gateway off and on again. After it finally upgraded there is a automatic reboot to the Gateway, where if you don't have the bypass switch activated you lose power to the house for a couple of minutes.

duplada Thanks for the info, I tried changing these DIP switches and rebooting the Gateway and nothing seemed to happen. I was unsure which files to use as I never got anything from GivEnergy. I have the GA000013 or whatever it is named files from the website but also have a ARMSTORE file that I downloaded from a failed install on the cloud portal as it gives you a download option when failed.

Changing the DIP switches to the inbuilt wifi just to test whether the DIP switches worked didn't do anything and would only connect with them set to USB and an external dongle.

What is this bypass switch? Forgive my ignorance.

Its the breaker that has the screw plate attached

It reroutes power bypassing the Gateway as if you didn't have a Gateway Installed

duplada Well...that's obvious...and I totally didn't see that or acknowledge it!

Manual Givenergy Gateway Upgrade Procedure via USB

givenergy gateway firmware upgrade by usb

To upgrade the GivEnergy Gateway firmware via USB, you must first obtain the correct firmware file from GivEnergy support and use a properly formatted USB drive.

Important Notes:
This procedure should ideally be performed by a qualified installer or under the direction of GivEnergy support.
Ensure the firmware is correct for your specific Gateway model; using the wrong file can cause malfunctions.
The automatic update via the GivEnergy portal is the primary method; the USB method is for when the automatic update fails.

Step-by-Step Guide
Obtain Firmware Files: Contact GivEnergy support (support@givenergy.co.uk) or check your installer portal to get the latest, correct firmware files for your specific Gateway model. The file is usually provided as a ZIP archive.

Prepare a USB Drive:
Use a USB-A drive, preferably with a capacity lower than 4 GB.
Format the USB drive to FAT32 (or FAT/FAT16) file system. Ensure the "quick format" option is ticked.
Transfer Files to the USB Drive:
Download the ZIP file to your computer and extract its contents to your downloads folder.
Copy the extracted firmware file(s) onto the freshly formatted, empty USB drive. Do not keep the files in a folder on the USB drive; they should be in the root directory.
Safely eject the USB drive from your computer.

Prepare the Gateway:
Isolate the system using the DC isolation switch (usually a red or green handled switch between the inverter and battery).
Turn off the battery/inverter unit using its power button.
Remove the front cover of the Gateway unit to access the internal ports and DIP switches.
Take a picture of the current DIP switch settings for reference, then set all DIP switches to the 'down' or 'off' position.

Perform the Update:
Insert the USB drive into the designated USB port on the Gateway (often near the DIP switches).
Turn the system power back on. The update process should begin automatically, indicated by a status light flashing alternately red and green.
The update process can take several minutes (up to 30 minutes). The unit may restart and possibly emit a continuous beep.

Finalize the Update:
Once the update is complete and the unit has finished restarting (lights will change/stop flashing rapidly), remove the USB drive.
Return the DIP switches to their original configuration, matching the picture you took earlier.
Secure the front cover back in place.
Turn the DC isolation switch back on.
Allow a few minutes for the Gateway to fully reconnect and come online with the GivEnergy systems.
If the process fails or you encounter issues, repeat the steps or contact GivEnergy technical support for assistance.

duplada I think this is where the problem lies...I'm just not getting any support from GivEnergy so apprehensive about loading any old firmware I've found on the net to update the Gateway...

Thanks for the info!

Josh Josh Understood. I downloaded the AIO Complete Package from the UK Installer Givenergy website.

https://givenergy.co.uk/installer-resources/

Inside the AIO complete download if you extract it to your PC you will see multiple folders one of which is named GatewayBurn Code AAA013 inside that folder are the 2 files that you copy to the USB drive.

duplada Perfect! That's the burncode I already had. Will follow what you posted above and see where it goes from there! Cheers dude!

Given the above a go and nothing. Gateway doesn’t even start to initialise an update. USB all formatted correctly, firmware extracted and copied on. Dip switches all correct. Procedure for turning off all correct. It just does nothing. Boots up as it should but doesn’t do a firmware….

Looks like you will need to Get GE involved, which I know is easier said than done.

duplada I’m wondering if I’ll have to do what we had to do on commission and manually connect a computer to it USB-A to USB-A and copy the firmware directly onto it.

I can’t get a computer to see if like on install so unsure whether there is a particular method for that also…

If I can get any support from GivEnergy regarding it that’d be helpful…as I’m in the dark here. Not literally just yet….

Its worth a try

duplada Thanks for your guidance and help. Much appreciated!

I formatted my 8GB drive to 2GB and FAT16...put the burncode on, plugged in and it immediately rebooted the gateway, turned the electric off (bypass was off) and updated the firmware in about a minute. This is with DIPs set to dongle 1 and 4.

I assumed the FAT32 would suffice but heard on one video of GivEnergy that it needs to be FAT16 and 2GB so applied the same logic here.

Hoping this will help others. My Gateway never shows online still though. Seems to do a check every 12/24 hours on the last online time.

Josh Well Done Josh

duplada In for a penny in for a pound I just went around and did the AIO Inverter/Battery also...

Inverter was on 616 so now updated to 619 and battery was on 12 but still on 12...maybe I wrongly assumed the BAAA0013 is 13?

I do have a string inverter up in the loft that could possibly need a firmware update but I can't connect to this part from the wifi dongle on it.

duplada Does your Gateway show as online?

Josh Inverter was on 616 so now updated to 619 and battery was on 12 but still on 12...maybe I wrongly assumed the BAAA0013 is 13?

I would refresh it a few times mine said 12 for a while then suddenly showed 13 in the inverter list sometime after the update. Anyway you are good to go now. Don't forget to contact GE support and ask them to set the Gateway limit to 80amps. Max is 85amps it stops your Gateway ever getting overloaded and the AIO will throttle to keep you below.

duplada I ended up flashing the firmware again. Think it must have wanted the inverter to be updated before the Battery but did a different clunk and beep procedure this time.

After all this it hasn't sorted the connectivity issues I was having. I want to use the Gateway on the inbuilt wifi and forgo the use of the dongle but no matter what combination the dips are in, it never uses the inbuilt wifi. Not sure if it needs something in the back end set to wlan0 or whatnot. It never connects on dongle either but at least shows a last online time ping.

Is WhatsApp the best way to get through to GivEnergy as the support tickets never get responded to, calling is superfluous as they just log a ticket for you which goes unanswered.

I now want to get the string inverter that I have hooked up to my account to see if that can be pushed an OTA.

EDIT - I'm not sure GivEnergy would heed my calls to lower the amps if it is set high. How can I see if what it is currently set to?

Josh Hi Josh, It is a setting only GE can set and you cannot read it. It is a new setting with Firmware V13 so it will not be set to any value at the moment. The max Gateway Limit is 85amps. They set 80amps on mine as I managed to overload it charging the house batteries and my EV at the same time. Wife flipped on the kettle and the Gateway crashed, it took an entire afternoon with the Guidance of support to get it going again. Since they set ta limit of 80amps my AIO's throttle to keep the load under 80amps.

My gateway (a GW1) has firmware version A0.256 - what does this mean? Does it need updating?

Also how can I power cycle or restart the gateway? I don't see a switch... am I missing something obvious?