Hi Folks, my inverter was installed on the 28/1/25, but my warranty is showing as 27/9/29. Which is obviously incorrect. I have been in touch with my installer a few times and have yet to have this recitifed.
Is there anything Givenergy can do to adjust it accordingly?
Mine is wrong too. Despite telling GE and the installer.
alan_johnston So they just refuse to help?
neonplanet40 This happened with my system which was installed in November 2023. I contacted Givenergy at the time and they adjusted the warranty expiry time. it did take a little while to appear, and the support was a bit more active at that time.
Same experience as Tenkaykev - my system installed October 2023. Portal Inverter page initially showed the correct (10-year) Warranty period, then changed to 5-year a couple of days later. Badgered the installer a couple of times, and (it took a couple of weeks in all) eventually GE corrected it.
[unknown] So they just refuse to help?
Just ignore me when I mentioned it. It's wrong by a month.
What is the contact email to get in touch with givenergy for them to fix this? Thanks folks
same here 5 yrs instead of 10 yrs, I've log my phone call expecting the 10 yr warranty even thou it states 5 yrs online
I emailed 10 days ago about this. Still not received a reply.
Still no reply from Givenergy after emailing them. Is CS non-existent with them? I see a lot of posts on facebook saying their CS has vanished this year. Or am I just unlucky?
[unknown]
GE spec sheet for 3.6 hybrid clearly states 5 yrs with option of 10 yrs (extra cost?)
[unknown] not on launch, my handbook clearly states 10 years, try downloading version 1 of the book