I have had broadband updated and have new router. I have changed router to work on WPA2. I have watched video on youtube on how to update system but it is beyond my capabilities. Can GivEnergy do this remotely for me. (I tried posting this earlier but not sure it went through)
Presumably you are talking about wifi connection and not LAN
Have you got your old router?
Have you got the old router SSID and password.
Login to the new router and change the SSID and password to old SSId and password.
That way all devices that used to connect to the old router will connect to the new router
Read the sticky thread at to top of the forum! :- https://community.givenergy.cloud/d/1351-router-change/
No GE can't do it remotely.