TJ from Octopus made a couple of statements on Facebook about this yesterday.
“Hi David. Thanks for the question. We—and I specifically—haven’t abandoned our beloved heat pump customers. I say “I” because the pricing decision was ultimately one I made and it’s important that customers know how and why these changes come about.
We reprice Cosy every quarter based on a number of factors including time of year, underlying energy prices, and expected usage patterns. That means there is always some variability in the rate of change from quarter to quarter and vs. the SVT price cap. This quarter is an especially tough one, as the electricity/gas ratio baked into the price cap has now reached its highest level since 2021 (4.19 😭).
The important thing to know is that the average Cosy customer should still save about 5% vs. gas this quarter if they still have a gas meter or about 10% if they’re totally off gas and their meter is gone. As you have PV and a battery, you can likely save even more.
I appreciate you asking about this. It’s never fun to have to put prices up, and it’s even harder to swallow for everyone when gas gets a wider advantage yet again (elec cap went up 2.4% whine gas cap went down 0.7%).
Hope this helps add a bit of context. You’ll still save on Cosy this quarter over gas, and customers who stayed on Cosy all year will see £150-£250 in annual savings.”
The other interesting thing was about a new Cosy product.
“ Hi Cosy fans. I wanted to update everyone on the changes to the Cosy Octopus tariff this quarter.
Unfortunately Ofgem has raised electricity unit costs and reduced gas costs in the latest price cap. With the Cosy tariff, we absorbed some of the implicit supplier cost rise to ensure heat pump still cheaper than gas, but we did still need to raise the unit price overall. The increase feels steeper in part because we kept the prices artificially lower for Cosy customers in the last quarter.
You should still save £150 across 2025 even with this price change in Q4 vs gas heating—or about £250 if you’ve ditched your gas meter. With PV and battery you should save more.
Next week we’ll launch a fixed Cosy so you can lock in at a lower price. Very soon we will offer an Intelligent heat tariff and smart control for our heat pumps, which means we’ll be able to unlock more savings to pass on via a type-of-use tariff.
Believe me, we don’t want to put prices up on Cosy. Ofgem’s baked-in spark spread is now the worst it’s been since 2021. It’s a huge impediment to the energy transition and the UK economy as a whole. We know prices are also just too high across the board and are doing everything we can to fight for better and fairer energy costs. 🐙❤️”