This is a story that I have alluded to before, and is overdue for telling. I share it for information and reassurance on the products we’ve bought, not as an example of what to do ….
Background
I have two GivEnergy Gen 1 hybrid inverters, one with a 9.5kWh battery and one with a 5.2kWh. My original installation didn’t include any EPS and after a while I was keen to use the inverter with the 9.5 to provide EPS for the house. Our house has had an extension and all the high load appliances (electric showers, oven, washing machine, dishwasher, etc) are on a separate feed and fusebox, with the original fusebox near the inverters that contains just ring main and lights for the un-extended part of the house.
There were a couple of circuits that needed to be removed from the fusebox, for the hot tub and our FIT solar array, and these would go to their own fusebox, but not a lot of electrical work required to prepare for connecting the EPS terminals up.
The fusebox would have a changeover switch so I could run the house circuits either directly off the grid or from the inverter EPS outputs. In normal operation it would be in EPS mode all the time as there would be no high loads on these circuits.
Earth Spike
The ‘EPS fusebox’ would need its own earth spike and a suitable location was identified down the side of the garage and about a metre away from the house. The earth cable would need running from the spike down the garage wall, through the garage wall, and up to the fusebox.
To help the electrician out and reduce the work to be done I said I’d do the earth spike and wiring to it.
Measure twice, then measure again
(and probably measure a third time)
Fitting the earth spike was pretty straight forward and it was soon hammered into the earth down to ground level. The cable would run in a duct under a pathway then along the garage wall, cable tied to the existing feed from the garage to the hot tub.
To penetrate the garage wall I would drill a hole through a little way underneath the existing hot tub cable so as to not risk drilling into that cable. Checking on the inside wall of the garage the hot tub cable came through about 2 inches away from the side of the 9.5 battery, so drilling underneath the cable would be clear of any obstructions.
There was a horrible noise
Double checked the position for the earth cable hole, all good, so with a heavy duty SDS drill I started drilling through the wall. After a short while I felt the drill had broken through, so I checked the inside of the garage, no sign of the drill bit, so figured it must have penetrated the cavity wall and I went back and resumed drilling.
Suddenly there was a horrible hissing noise coming from inside the garage.
I pulled the drill bit out of the hole and white smoke started pouring out of the hole! 😱
Went inside the garage and smoke was pouring out the back of the battery 🤬
Several choice words, turned off the inverters and batteries and called 999.
Fire 🔥?
The 999 call handler advised to shut the garage door to contain the fire and we awaited the fire brigade.
Two fire engines, flashing lights, full breathing equipment; something for the neighbours to talk about.

They rigged up their hoses, opened the garage door and prepared to douse everything with water, but lots of white smoke but no flames.
There then proceeded to be a period of time when the fire brigade tried to work out whether it would catch fire or not. Despite me telling them it was a Lithium Iron Phosphate battery, they couldn’t find that term, GivEnergy or anything else they searched for on the database on their tablet.
After a while the battery stopped emitting smoke and the firemen disconnected it from the inverters and lifted it out into the garden. A heat camera showed it was still hot inside but they were happy it wasn’t going to burn the house down so packed up and left.
What happened 🤔?
Inspecting the battery I could see there was a hole punched in the back bottom corner of the battery

And looking in the garage I could see the matching hole in the wall, right underneath where the battery was mounted.

But how?
And then I realised the stupid mistake I’d made, I hadn’t measured the hot tub cable position on each side of the wall. If I had done then I’d have realised that the cable went through the wall at a sloping angle, so when I started drilling underneath the cable from the outside at 90 degrees I was actually directly behind the battery. You can see the hot tub cable coming out of the wall to the right of the battery and I thought my hole would come out underneath it. 😢
What to do next, can the battery be repaired?
After cursing myself several times for my stupidity, next day when the battery was cooled down I took the cover off the front to see if I could see what had happened inside but there was no visible sign of damage.

I phoned GivEnergy support to explain what had happened and ask about options for getting the battery repaired.
Long story short, after a few days they came back and said that there was nothing they could do, no repair option and I should contact my local council about appropriate disposal of the battery 😭.
So I now had a £4000 door stop. And I did this on November 21st as well so winter coming up and we needed the battery for the heat pump, but it looked like my only option was to buy a new one and get it fitted.
Offer of assistance
Couple of weeks later out of the blue I had a phone call from GivEnergy marketing. They’d heard my story (probably was posted on the office wall as ‘stupid things our customers do to our products’) and were interested in it from a marketing perspective. Basically whilst the GivEnergy datasheet for my 9.5 battery explains the chemistry of the battery and that it won’t catch fire, I had proven it in a real world practical demonstration.
In return for my story GivEnergy would give me a discount on a replacement battery. The deal was agreed and a few weeks later I gave a video interview on my story and how despite the damage the battery had made a lot of smoke but hadn’t caught fire.
The new battery was bought from Midsummer wholesale, delivered, and my installers came and fitted it and wired up the EPS connections to the changeover switch.
Job done, but far more expensive than I was planning it to be …
So what was the damage?
A while later I investigated further to see what the damage actually was inside the battery. It could still be powered on but produced a red fault light after its self-test.

Basically I had drilled into one corner of the bottom battery pack, damaging one cell of that pack.

And even more annoyingly if I had been another cm to the right when drilling the hole, then I’d have still penetrated the metal box of the battery but I’d have missed the battery pack/cell completely. I only just caught it.
Postscript
The replacement 9.5 battery works lovely. The EPS provided by the inverter works lovely, we had a power cut the other day and ran the house off the inverter no problem at all. I did have to move the kettle into the hallway to brew a cuppa, but that was a small hardship.
The holey battery is still in a GivEnergy box in my garage and to be honest I’d like to get something done with it. If anyone has (a) any idea about whether its possible to replace the failed cell/pack, it must be a reasonably standard thing, or (b) a use for the battery, then do let me know.
I’ve proven the reliability and safety of the GivEnergy battery, but don’t recommend that you try this yourself.


