Hi all,
Something strange is happening to the battery as sometimes it will start to discharge all the power stored. It's not being exported to the grid as its not been setup for the time.

not sure if the image is uploading properly, first time posting, but can see that battery percentage was 32% at 8:20am and 1% at 8:35am.
I looked at the systems data and can see battery error data is different at that time period.

Anyone has come across this and know how to fix this? It happens once in awhile so not a massive problem, but we dont want to lose battery power like this as increases our costs obviously.
Inverter model is GIV-AC3.0, battery a is lithium-ion at 186 Ah | 9.52 kWh | (1 Pack).
thanks for peoples time in advance.