Report missing for 26 Oct

15 comments started 2025-10-27 last 2025-11-06
Cloud Portal
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#1 TonyE

I don't see a daily report for 26th ctober although date is available and showing on other screens ?
Any idea why this is happening and how to regenerate ?
Lets also see if todays generates ok by tomorrow .......

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#2 danerf

Same

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#3 geoffreycoan

probably caused by the clock change

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#4 jonhd

Since the BST > GMT change, I'm seeing very misleading data in the portal & the app (at least they agree!). In particular, I'm apparently generating circa 10kW of solar [into the home], around 8am every day - pretty good for 12x 440W panels (at 08:00, in late October) ;-) Resorting to the Legacy Energy Graph gives me 'correct' readings.

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#6 Stu131

Unable to generate a report for October 2025.

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#7 mbrennen

Me too. Won't generate any new reports since week 3 of October

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#8 garycatt

Yeah me too. Got the email saying October report is ready but no data to show.

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#9 DT42

Me too, can't get any data for the month of Oct25 or anything from the 26th onwards....??

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#10 CurlyDownes

Me too, just tried running my weekly and monthly reports and get this error message.......

I've tried restarting my inverter but that didn't work. When I look for data under 'My Inverter' and 'System Data' there's only values from 00:06 this morning (1st Nov), all of the October data and prior is missing. It's strange though as on the Dashboard Power Graph I can go back months, I can see Jan 1st for example. It's very strange???

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#12 Steventon22

Me too. No monthly report for October......

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#13 Steve_atko

yeah i'm getting the same data at 8am this morning it was 12.8 kw - i only have a 8.1kw array, Tried contacting whatsapp support but they are always busy and could not get a reply. Does anyone know if @Givenergy are aware of the issue?

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#14 TimHutchings

It must be the same for everyone. Same here! There's also data missing in the app for the monthly figures, though they're available on the weekly charts. Something amiss that GE need to get to grips with here and it's not just the change of clock times.

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#15 TimHutchings

Anyone else had chunks of data missing on the monthly report for October. Same in the app for monthly, but the weekly figures in the app are showing all the data there.
Just checking with those on the forum before I contact GE!


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#16 bRhFDKtjRMK9

Looks like monthly report for October has been fixed. I was able to view the report. Support replied to my query on e-mail after a couple of days.