app stopped functioning

8 comments started 2025-11-11 last 2025-11-12
Mobile App
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#1 Marren2016

The GE app on Android 15 stopped working so I cleared cache, cleared data, uninstalled it and when I tried to reinstall it from Aurora I got this error:
Could not get files.

Has something gone wrong with the app?

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#2 SteveCook

Sorry no idea? Maybe reboot phone and try install again?

M
#3 Marren2016

SteveCook I tried that but nothing changed. It's weird because everything else works just not the GE app.
There was an OS update a couple of days ago and it seems to be since then but why is it only GE that doesn't work.

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#4 NormC

Marren2016 you could try downloading the GivEnergy apk from apkpure.com if you can't get it from Aurora and don't want to use the Google Play Store.

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#5 Ortwin

I'm on android 15 and all working ok for me

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#6 Marren2016

I've just been to apkpure and when I GOTO the downloaded file (.xapk) the phone doesn't know what to do with it.

Not seen this from apkpure before.

#7 ChrisLav

Marren2016 You could try renaming the file with a .apk extension, ie remove the 'x'. I've seen other downloads (.exe files, not .apk files) where they add a letter to the extension to avoid falling foul of antivirus programs...

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#8 Marren2016

After doing some digging it appears the OS update was buggy so they released another OS update which has sorted it.

I'm using a BRAX3 degoogled phone.