Generation Not Being Reported

So I've raised an issue with GE but no response. There are many days over the last few months when data is missing. However whilst I am not contantly looking at the app or desktop portal I KNOW that my app showed generation etc on many of those days yet when I look back over the week or month those days and many others are missing. Indeed taking November as an example if I look at the daily figures most are there but then when I look at the monthly figure many are missing. I am also finding on the desktop portal trying to go from daily to monthly does not allow me to use the back arrow to go back to previous months.

I have done all he usual resets, delete and reload the app and more with no improvement. I also KNOW that I have no wifi connection problems to the app as there is always a reading when I check, though again I am not checking every second!

Thoughts? Thanks.

Steve56
Go to the Portal and edit the Home page to include the Legacy energy graph. All the information and data will be and is on that one.
Unfortunately, GE use the newer one, and the data that is used for the newer one is also used for the app and the weekly, monthly and annual reports, so the app and reports are currently useless. GE are aware and have been for sometime but don't seem very bothered to fix it.
It's actually been happening since the last week or two in September.
Anyway, grab the information you need from the Legacy graph.

I think the portal is currently bonkers. I have at least 3 different numbers reported for my generation and they all claim different things. Not really sure which one is correct or even if any number is correct.

TimHutchings Thanks Tom. I have edited my dashboard a clicked to add the legacy energy graph. However maybe I am being thick but that legacy does not appear on my dashboard! Then I go back to edit and it is not showing on my dashboard but available to add. Do that again and round in circles. The legacy is simply not being added. What am I missing?

Edit: I did not save changes! Doh! All ok now thx again.