Battery importing when it shouldn't be

I have tried to contact GivEnergy support on 01377 252874 and got a very unhelpful AI which after numerous attempts was unable to take my information correctly. Therefore, I'm concerned I will not get anyone calling me back to help with my issue. Is anyone else having problems with their battery not discharging and only importing?

Barakzai1a if you explain fully what equipment you have and what your problem is, how you have identified it and what you have tried doing so far to resolve it, we will try to assist. Simply saying that it doesn’t discharge doesn’t give much clue.

It is most likely a simple setting that needs changing in the portal, but the more details you can give the better we can help