Hello, I am a bit concerned as it seems that data is either randomly not being recorded or is randomly being lost.
This happens sporadically as I can check my data in the day then a few days later its no longer their. I checked my router connection and there doesn't seem to be a problem on that side. any ideas what it could be.
The missing data is the same both on The APP and Cloud portal.
My system is a Gen 1 Hybird inverter,
Gen2 9.5KWH Battery
with 16 455w JA 10.7A panels,
The max I can produce should be 2.5ishkwh every 30 minuets but its spiking as high as 11kw over a 30 minuets period
Secondly I seem to have energy spikes recorded as generation out of nowhere. please see pictures showing examples of both issues bellow.
Any help would be much appreciated.
Thanks
Of course givenergy have not got back to me for over 6 months as their Customer service team these days is basically non-existent.
This sucks as I enjoy looking at my data to see how much energy I'm saving and calculating my pay back.
This has been happening off and on for over a year and I'm not sure what to do.
