Our battery has been idle for 2 weeks. It is outside of the Eon 2 year warranty but should still be under GivEnergy warranty. I tried calling the support number but AI Rachel tries to connect my call then I get disconnected. Has anyone else experienced issues with the battery going idle and/or trying to connect to customer support?
Georgina Hi, welcome to the forum.
There are various things it could be. Perhaps you could tell us a little about your system - what sort of inverter / battery. (Firmware versions would be helpful if you know them.)
Has anything changed recently, or did the change happen spontaneously ?
Someone else had similar symptoms recently - https://community.givenergy.cloud/d/6687-battery-percentage-not-changing-timed-charge-not-taking-place