Give energy app

Had my give energy app on my phone all set up fine by the installer back in September 2025.
Then a few days ago my phone seized on all apps. I had to factory reset and start again. I have tried to log into my account with no luck. So I created another account and managed to get in and connect on WIFI as the WiFi from the inverter is showing in my WiFi list. However when I launch the app it only brings up the house symbol and the green symbol. All the others are missing so I can’t see what’s generated or battery power etc. I emailed give energy support over a week ago. No reply. I have tried to phone several times and when the bot says I’ll put you through it disconnects. So I’m going nowhere fast!!

TONE You created a new account on the GivEnergy server ? Don't think that would work, since the installer has to associate your inverter and battery with the account. Probably best to try to get back into the original account, I'm afraid.

In the meantime, if it's Android, there's a third-party app that can monitor your inverter, or the premium version can control it.
https://givenergymonitor.wixsite.com/tutorials

Or on iphone, there's a different app that I know less about:
https://community.givenergy.cloud/d/5051-bbc-basic-inverter-app-significant-update

TONE I have tried to log into my account with no luck.

Is it possible that you had followed the instructions to migrate to an SSO account before you reset the phone? In this case you need to click on the SSO Login button before entering your username and password.
If you hadn't migrated and you still cannot get into your account there are Forgotten Username and Forgotten Password flows available at https://givenergy.cloud/login - you shouldn't need to wait for Support.

Note that your account on the givenergy cloud/app is NOT the same as this forum login

Thanks for your suggestions. I tried the independent inverter app and it's showing no connection. I found the inverter IP address through the wifi connection. It's showing in my WiFi list but the issue appears to be that the app(s) are not connecting to the inverter.If I log in on the give energy app it just shows 2 icons the house icon and the "green" icon and that's it.I have no idea what I'm generating or battery level etc. so I assume it's logging on from the account I created after my phone was factory defaulted and not my original account. I have no idea how or if I can get to my original account. Maybe if I delete the Give Energy app and start again?

TONE Did you try resetting the password for your original account or using the SSO button?