Battery problems

Hi all, just noticed my storage battery is not charging. It’s set to charge between 23.30 and 05.30 each night. Any suggestions

What kit have you got
What tariff are you on
Are any breakers tripped
Is EM115 powered and glowing green.
The more you tell us, the easier it is to help
We are only other home owners on here, not factory support

Martinsmith are there any notifications indicating problems?
Perhaps the breaker on the battery has tripped? May be built into the battery or separate, depending on the generation.

SteveCook hi I’ve checked the trips, turned everything off and on again with no joy. My installer keeps trying to update the firmware but this keeps failing. My installer and I have both tried getting in touch with Givenergy with no joy, only get an AI telephone response. Not impressed with Givenergy support.

What kit is installed? It's a bit difficult seeking solutions if the forum has no idea what's there.

Also please answer the question about the EM115 meter. There have been a few trips of the over the years and the batteries cannot function without it.
Is it on, glowing green and displaying data? It should cycle through showing different values in sequence in normal operation. Can you see your live house load in the app/portal?