Hi, my system has not been working properly since the begining of march it appears the connection to the batteries was lost somehow as I found them switched off, when switched on they seemed to work for a few days after initially showing a red status but th level of 22% and 18% have not changed since I found them off. However after a week or so in which time I noticed the soc increasing as well as decreasing under load at night, the system stopped working completely, the solar has also stopped working and I'm now paying for full electric and it's been like this for over 3 weeks now. Giv energy won't return my emails and I cannot get though on the phone line it just disconnects in option 2 the cusitme service is a joke and I will be seeking compensation via a solicitor shortly. Has this company folded or something?? However I need to try and fix this I can't find anything obvious the health check in the app says everything is fine I've checked everything physically and all is fine, I've powered down and isolated completely and brought back on line and reset the inverter and no change. Firmware updates are failing but there is connection to the internet etc .. I am at a total loss as to what could be the issue. Has anyone else had this problem?
P
#1 PhilWilson