T
#1 tumblefatboy
I think I might be having an issue - but not sure how to fix.
I can connect locally to both my inverter and battery via WiFi (10.10.100.254) and access settings, reboot, etc.
However, when I open the web portal:
- I briefly see both the inverter and battery during boot (for about 5 minutes)
- During that time, the serial numbers show incorrectly (e.g. CH2327XXX / GW2327XXX)
- Then I get kicked out and everything shows as offline
After that:
- System stays offline in both the portal and app
- Local connection still works, but cloud connection doesn’t
- The new app’s “local network login” also fails to find the inverter
A friend suggested this might be a cloud handshake / registration issue, where the system isn’t properly registering on the backend.
Given the current situation with GivEnergy, I’m not sure who can actually fix that.
Has anyone else had:
- Incorrect serial numbers showing during boot?
- Temporary connection before being kicked offline?
- Or managed to fix this without support?
Any help or ideas would be massively appreciated — I’m a bit stuck at the moment.
Thanks