My app has stopped working today, how do I get this sorted? It’s asking for an SSO. I’ve been on to GivEnergy many times but no reply so I gave up. I can only believe the original fitter has used a different password as it won’t allow me access to follow the process.
https://givenergy.cloud/guides/sso-migration-guide-2026.pdf
After you have migrated to SSO clear the app cache and data and then log back in again. Make sure that the app is up to date.
If you don't know how to do that then uninstall the app and install it again from your app store. That will have the same result.
pwdst I can't add too much more to the advice already offered, but once you're registered with/for SSO, and requested your initial code, if you don't receive it into your inbox within minutes, check your SPAM folder - my email client was, initially, not happy with the email from "noreply@givenergy.cloud"
@pwdst - apologies for replying to your post, and (possibly) inferring that you'd had issues with SPAM - not my intention, at all. Just a 'general' tip to all, who may suffer the same situation I had initially encountered.