the app doesn't work.

apparently, it has been a change of the new GivEnergy, but I can't see how to upgrade to the app. any help?

Hi - I noticed that and also the website needs to log again.

Looks like you need to setup SSO (Single Sign On). This is what I did...

1. Go to website - create account with email address. Same that was used before. - Set password and do the code that is emailed to you.

2. Logon to the website with the email address/password and new code that is then emailed to you.
   Then you should see the old profile (default) and use the dashboard.

3. on the App the on when you load it - it will take some some then drop to login screen - use the email and password used above - then you will also be emailed a code again to use. Once done you should be back in.

Phil

I've just done it, I needed to uninstall and reinstall the app on my phone for it to work.

Just tried deleting and reinstalling the givenergy app - still doesn’t display my data. All I can see is the National Grid feed.

david9694 Have you migrated to SSO?

https://givenergy.cloud/guides/sso-migration-guide-2026.pdf

Yes.

EDIT 09:25 it’s decided to work again