Conflicting Settings in App and Cloud

After setting the battery to ‘Discharge Now’ via the app to take advantage of the evening export rates and then setting it back to ‘Play / Resume’ via the app when the battery is fully discharged at 4%, I find that the next morning the battery isn’t charging.

(I can’t see that the battery will or will not charge after setting it back to ‘Play / Resume’ in the evening because by that time the generated solar is less than the home consumption)

Trying to switch the battery between ‘Pause’ and ‘Play / Resume’ or ‘Discharge Now’ and ‘Play Resume’ the next morning with the app results in an error.

Turning to the cloud via my laptop I can see that both ‘Eco’ and ‘Timed Export’ are enabled and under Battery Options the Discharge Power is set to zero watts.

By enabling ‘Eco’, then disabling ‘Timed Export’ and then setting the Discharge power to 2600watts the battery will start to charge and the settings are then consistent in both app and cloud.

Anyone else experienced this?

I've not experienced this exactly but last night I was attempting to adjust the charge setting but it failed. I then noticed that the app was having trouble connecting to the local server. Inverter was connected to Wi-Fi so all looked good there and I could see data passing too and from it. then I noticed that the inverter was flagged as offline. It's come back since but there have been some really odd things happening. Excess solar going to the grid instead of the battery and the inverter was flagged offline again briefly. Again, it was on the network.

Things seem to have settled but it's a little disconcerting. Thought I'd call the support number but I've been in the queue for 22 minutes now. Also a little worrying.

If it helps narrow it down, changing inverter settings in the APP still uses the Givenergy Cloud. (Easier to keep itself in sync that way) therefore any internet outages/glitches still leave you a bit stranded as its not quite as "local" as it seems (more Read Only in local kind of thing) and you can get odd stuff like this going on.

Plasma Yes, I've noticed this issue. Caused me a few problems last week which was very annoying but would have been a lot worse in the winter.

I see there are a couple of similar sounding threads and I also saw the there is an app update expected this week so will be monitoring to see if the issue is resolved.

Plasma I saw similar a few days ago with a missed overnight charge. It worked fine the following day and I'll not be using the control features on the app again!