I’ve cleared the cache, I’ve reinstalled the app - no data from my system since 15:30 on Monday 4/5. Anyone know what’s going on? All I can see working is the National Grid feed. The website is also not providing any information.
Have you migrated to SSO?
Yes.
The portal works but the app doesn't? Have you tried clearing the app data as well as cache and logging on from scratch? Which version of the app do you have installed?
V4.0.4.5863. The app started working again about an hour ago, but has been in and out a few times since the transition to SSO. The website (portal?) looks better now too.
Not sure how to clear app data? I assume deleting and re-installing the app will have covered this.
The instructions will vary depending on the type of phone you have. I would have also thought uninstalling and reinstalling would have done the job but I don't know if iPhones for example back up app data to iCloud.
pwdst This worked for me last week on iPhone.