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If, this is accurate, it seems that anyone who signs up to Axle energy will get their GE Premium subscription paid for.
From Gary Does Solar
Axle Energy Customers get GE Premium Paid For
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Just seen :-) 
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Just looked on my axle setting page and there’s a link to re authenticate the device anyone tried this or do we wait for confirmation from axle/GivEnergy first?
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Just completed it. Painless and I'm now premium
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Will give it a try later👍🏻
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I get the same, although I have no way of signing up, or I can’t see how to anyway… no email nothing
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You sign up by visiting the portal.
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adskankster thanks for letting me know. 👍🏻
I’ve just gone onto the dashboard and found that the power graph is only available on premium. Naively I thought that came under monitoring and live data. So the only thing we get on free is instantaneous (ie every 5 mins!) values. Not a lot of use for anyone and not what I understood by monitoring.
But yes join axle and you get it all for free.
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strange, so now it seems the dashboard is pretty much useless without the premium subscription.
this feels like cheating, i was expecting to have at least a READ ONLY view, not what they have now,
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Yea, it really feels like they’ve played fast and loose with what they define as “free local access”.
If anyone wants to sign up to Axle, please use the following link.
It belongs to Paul Landregan:
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Can't even try and see if a register has bugged out, their app wont work on my phone (too old) and now this, officially lost all official access any any way to diagnose issues.
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You have to replace the existing app with a new version to enable the new features (if that is what they are)
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Just reinstalled the app logged out of portal re authenticated on axle all good I had access to the premium tier now after about an hour it’s all gone and I now have a message to either buy the premium or join axle anyone else found this out or a solution I have emailed giv support but who knows how long that will take
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Tried signing up to Axle, but I am on Octo Agile import and export and Axle does not list those as tariffs that I can select to progress with the sign up.
Doh.....
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Just seen on the portal that the known issues has flagged up several issues today with the release of premium including the axle issue not giving you premium access as promised
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What are the caveats to linking with axle?
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adskankster
Thanks
I had to set my laptop screen zoom to 75% for the dropdowns to go far enough to be able to see Agile
Logged out of portal and logged back in and got full premium function
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I signed up to Axle, but none of my dashboards are working. Sigh.
Hopefully this is just teething issues.
Is the “free” premium ge account actually free or is it considered free because you still pay £4.99/m and that is offset from the “guaranteed” £10/m from Axle. So your Axle benefit is then £5/m ?
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Maxwell Is the “free” premium ge account actually free or is it considered free because you still pay £4.99/m and that is offset from the “guaranteed” £10/m from Axle. So your Axle benefit is then £5/m ?
If you subscribe to Axle then you get the GivEnergy premium service for free. There is no reduction in the Axle payouts. Nowhere does it suggest that there is such a reduction.
Note that the £1/kWh and £10 per month minimum payout is for the Axle Beta service, it could well vary when Axle come out of Beta, but what it varies to, no announcements.
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Well i had premium service for a few hours, but now it has gone........ Logged out of GivEnergy app and portal and logged back in, but premium has gone.....
Doh.......
geoffreycoan If Axle is a route that you want to take you might ant to check out a YouTube by Gary does.
Seems like a route with a £25 advantage
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norse I used to be signed up to Axle but they were very flakey about resetting my inverter to previous settings after an event. After a few weeks with no issues, I stopped watching quite so closely, then discovered over a week later that my battery had been on 0% all that time. This wiped out all my earnings.
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Add with anything like this, I'll be manually checking to be on the safe side, as I'm sure they will have some issues and it's still a 'Beta' solution.
The only annoying thing so far, is that every time you go the your axle site, you have to request a link, no email and password login, but only a minor annoyance.
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Already signed up with axel, logged on all ok and premium given and all working as it always has done, but today its gone back to standard tier and in axel its saying all joined up to premium ? logged off and on again but no different
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I linked my account yesterday to get premium then it disappeared and reverted to standard but looks like at 5.20am this morning it was reactivated and everything is OK. I.e. Axle up and running with free premium tier. PS to me Axle is a no brainer - I've earned £75 so far with no issues
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Perhaps it's just me that worries about these things, but reading Axel's Ts&Cs and their Privacy Policy put me off signing up. Axel have the right to use and share your personal contact information, your personal usage data and, if you have an EV they sell data related to your weight and journeys that you take. Personally, I don't want my personal data shared with a company's associates when you have no idea who they are or what they intend to do with it. So, no thank you Axel.
All I would urge is that people who are keen to get their £4.99 subscription paid read both documents before committing to a great amount of data being shared to anonymous and unaccountable organisations.
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i am not keen on the "Connect via the cloud servers" i like to view my import costs vs Export costs. i hope they allow you to tap on the light bulb icon to drill down and view this.
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ricko TBH they don't need to connect via cloud. If you look in other threads you can see that they are quite happy once you have signed up for you to export for the slot they pay you whether they control your inverter or not. If you use Predbat this is incorporated into the software.
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I've given my husband his own 'delegated user' account but this does not seem to be giving him access to the app back, even though I have subscribed to Axel. Anyone found a solution to this other than sharing the main account?
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I am considering signing up to Axle. Their website bot help is actually very good at answering most questions but I posed a couple that made it suggest I emailed human support to answer. I sent the email 5 days ago and chased after 3 days, but still haven't had a response.
This is a red flag for me - anyone else experienced poor support?
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ChrisJW I received an email stating they're a bit snowed under with the response to the GE offer so please give them time to respond to queries.
"Finally, it's been a brilliant week! So many of you have joined that our support team is working through a bigger-than-usual inbox. Replies may take a little longer for now, and we really appreciate your patience."
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chickenlegs For EVs, it does list collected data as vehicle make/model/trim, registration/licence, VIN, battery size, charging capability, state of charge, location, connected/charging status, service mode, whether the vehicle is stationary, and current/desired temperature. It also lists “details of how much energy used to charge your electric vehicle, and when this charging happened”. But I searched the policy text for “weight” and “journey” and found no matches. So I would not describe the current policy as saying Axle collects or sells EV weight and journey data.
One point worth highlighting - they do say anonymised [device] location data may be obfuscated to a larger area such as a neighbourhood or within 100m. However, in dense areas, 100m may be acceptable - in sparse areas, that could still be quite identifying. Linking that with collection of home consumption and production data can be more sensitive because it reveals household energy behaviour which can inform occupancy.
Axle’s Events Only model (all I would use it for) is probably less intrusive operationally than a fully optimised battery tariff, but I guess the privacy policy does still need to allow enough data sharing to prove eligibility, dispatch events and settle rewards. Some reassurance may be taken from Axle being UK-registered. They set out GDPR rights: access, correction, erasure, objection, restriction, portability and withdrawal of consent. Forwarding sensitive data to 3rd parties operating outside of it's stated purpose (i.e. without a lawful basis) would be a major commercial and regulatory risk for Axle.
On balance, I think I would still go for it.
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Does anyone know if you lose any SEG payments you're getting from your supplier once you sign up to Axel?
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Ok signed up, I did pay for the subscription on day one so hopefull they will cancel that and refund.
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ChrisJW Some reassurance may be taken from Axle being UK-registered.
They look very much like they're USA-owned now. There was funding/new share issues pretty much as soon as GE Ltd went bust, and two new directors arrived - both USA citizens (resident in the USA) who appear to now have majority share control of Axle.
So USA-controlled really if we're talking about data.
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Vestas ah ok interesting - their 'current' privacy policy dated 27 October 2023 says 'Axle Energy Limited is registered in England under company number 14633671' - either way, I'd assume they still have to comply with gdpr for uk based subscribers.
Company number 14633671 active directors:
BACH, Karl Sebastian - German - UK resident - appointed 2023
DE BERKER, Archy Otto - British - UK resident - appointed 2023
LANCASTER, Tyler William - American - US resident appointed April 2026
LOGINOV, Evgeny - American - UK resident appointed April 2026
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ChrisJW If the USA directors control more than 50% of the company shares then its considered a USA controlled company (or similar wording) in terms of the CLOUD Act and as such subject to USA law in terms of data/control.
Axle are still a UK registered company. Still the same services.
The tl;dr of that is Axle data won't be covered properly by GDPR going forward as law in the USA seems to be largely disregarded these days so it seems safe to assume all data is largely available there, assuming you support the "right people".
I'd be more bothered about another USA controlled UK company siphoning money out of the UK for doing pretty much bugger all, but that's probably just me....
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ChrisJW Absolutely but bear in mind the "Virtual Power Plant" (VPP) market in the UK is (IMHO) another financial mess which will end up costing taxpayers loads - like bulb. The rules appear to have been written by children and it'll all come crashing down as its inevitably exploited by people like the chancers who setup bulb. That seems the way of the UK, rinse repeat ad nauseum.
Fill your boots while it lasts though, may as well keep some of the cash in the UK 🙂
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Took the plunge and just signed up with Axle - I can confirm I also have GivEnergy premium access in app and browser (for free).
The sign-up process was very easy and the resulting account pages are simple and clear. One point of concern was a warning that they will attempt to revert your battery to previous settings after each event but suggest you check it worked! You can connect your Axle account to Home Assistant to view grid events and optimise your event participation if you wish.
Let's see how it all goes and how long the offers last...
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I have signed up with Axle, had the premium working as it should, and now I'm being told I need to subscribe, so can't access anything.
I am the second user on my account, (my wife is the primary user) but it still allowed me to set up the subscription ok... what do I do now, I can't see graphs or monitor anything.
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My second user accounts are now working so it looks like GE fixed it without a prompt from me!
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To all the intrepid pioneers here who have taken that leap to sign up with Axle, please do continue to share your experience going forward! It's much appreciated.
I'm still trying to understand:
- how well (or not) Axle works alongside my Intelligent Octopus Go tariff?
- in the slightly longer term if Axle's using my GE-AIO would accelerate hardware degredation despite their claims it doesn't? I reckon that like most other owners I'd very much like to keep the now warranty-less system running for its intended 12-year product lifespan.
- As a company, is Axle more like Octopus Energy (appears quite customer centric, competitive and reliable for the 10 years I've been with them) or another GE (total letdown)?
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Octopus FAQs
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IMHO Axle Energy is not a flexibility service
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Obsevatory They think they are and your opinion doesn't matter to Octopus.
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I am now thinking of switching to Octopus Charge pack at £12 monthly as they are my energy supplier - leaving AXLE presumably cancels my Givenergy app access - is there an alternative? I have signed up to Monitor foe Givenergy inverter and whilst good for real time doesn't seem to provide history - needs to be connected to the inverter all the time to get data (holidays?) I want to see how much solar I generated each month. Ideas?
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Buy a cheap Tablet and leave it running 24/7 ?
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If you have TIGO optimisers that'll give you solar generation history
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philipdawsonladds I think Charge Pack also covers the GE subscription ?
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Does the old standard Givenergy app provide this data from the inverter? I can see it using the premium version.
For the Axle veterans here can i ask if once signed up (giving them complete control over your inverter, access all areas api) have you encountered any issues if you revoke their api access ? I also see that their api does not show up in your list of apis on your account.
Edit. Just discovered the "self Dispatch" option in my Axle account.
2nd Edit. I revoked the Axle connected service and bang my GE status went straight back to standard tier. Is that the nom for others ? You have to allow Axle full API access to keep your Premium account status ?
3rd Edit (like London buses) In the Axle blurb it says they need to stay connected to your inverter to track your exports. Surely they get that from my export MPAN. And they certainly don't need full device api access (read/write) for that.
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I am in self dispatch mode and Axle are not connected to any of my equipment at all. I get the email telling me of an event and they check my smart meter for export at that specific date and time and take the readings from that. I use Home Assistant and am not keen on anyone having access to mess with my settings. Only once have they been unable to get the readings from the meter and that was shortly after I had changed supplier from Octopus to 100Green and may have been connected to that. However after I gave them screenshots of my export readings from HA they credited me anyway. I don't have an export tariff from 100green as I only have battery storage and no solar and they don't do export for that. I had an event on Tuesday and have had the email confirming what I exported so all seems to be working again.
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When I first joined Axle there was only Fully Managed and Events Only. I signed for events only. I have HA and predbat, and I see there is now a Self-Dispatch Mode.
I have just switched to Self-Dispatch Mode.
I hope predbat will automate my export. I know it picks up the Axle rates
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SteveCook That would explain why you are a premium GE account holder. Currently you have given Axle full read and write permissions to your inverter. And if you are on self dispatch then they don’t need that access. But if you delete it you will likely loose your premium GE account as this happened to me.
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For those with Axle and who allow them to control your inverter/battery do you see the changes they make via their access all areas api in your inverter logs ?
I have had a quick look at my logs and can’t see where in the past I have made reads of my inverter data from the cloud using the api. So, at very least Axle could be regularly pulling all your inverter/battery/account details and you have no visibility of those actions.
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i have been though my logs and the only Axle entries i see are when there was an event. Last one for me was 6/10/26
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Had some issues when they first started then the payment went down so I bailed out - never had HA at the time. Signed back up in Self Dispatch mode and added a few HA integrations to pre-charge if required, export during events and put my ‘normal’ settings back after the events. Hopefully will pay for a couple of beers a month 😀
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I finally signed up to Axle yesterday after an email from GE software Ltd suggesting I might join.
Signup was easy, selected self-dispatch mode. Got the Axle token to use the Axle rest sensor in Home assistant. Set that up to automatically write upcoming events to my existing savings session automation (which selects the date, start time and duration to use export and arms it to export at the correct time).
For Octopus savings sessions/ Axle events my automation uses the GE inverters “force export” mode (triggered via HA) which has options for different export time durations and automatically reverts both inverters back to ECO mode and reverts the times back to what they were before force export was triggered natively (which means if there are any hiccups or interruptions to HA or inverter any writes) the inverters natively sort themselves out back to normal. (ie 19:xx –>23:30 evening export to 4%)
I really like the “force export” mode for this which has been fool proof so far.
One thing to note is that the Axle rest sensor is updated every 10 minutes, so if you’re writing an automation using their sensor and force export mode you should create a flag that knows the event has “been handled”.
The way mine works is that it watches for any changes to the sensor and updates the date and time and duration to export.
Haven’t had an Axle event yet so haven’t tested it in anger yet.
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How many events per month are there?
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I joined in June, I've had 20 events and they have paid me £62 which I've withdrawn and paid into my octopus account.
I have checked the logs that I have previously pulled down from the cloud and couldn’t find any evidence of my own use of the cloud api to pull data down. So whilst @SteveCook logs show the Axle have made changes to your inverter you won’t be able to see when they pull down your usage and other account data. That’s the price you are paying for your “free” GE premium tier.
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I have been with Axle since June on the Event only account. I have a major problem with my system, in that the cloud connection drops out anywhere from 10 min to 45min at a time and over a 24 hour period can be as much as 5 to 6 hours without the cloud connected. The Broadband and Router isn't the problem.
When GE Support was running they offered no help, in fact never raised a ticket. Contacted PredSupport to be told it happens with a Gateway and 2 x AIO's. Does anyone with GW ver 1 and AIO's have this problem? I'd be interested to find out if I have a Friday afternoon system like the British car makers in the 70's.
Anyway I digress, getting back on the track of the thread, when Axle event is called to export from my batteries, the cloud would drop out and nothing happened. The export trigger wasn't received and so the export didn't happen. I did however get £10 for my trouble. I have since moved to Self Dispatch so I can set up the trigger but only if I do it when the gateway is connected to the cloud. Can be very frustrating.
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Forgot to show an example
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30 events for me since last December:
4 months with no exports as faulty inverter (3 months) and battery (1 month) so missed a number of those 3o events.
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Bobanthony happens with a Gateway and 2 x AIO's. Does anyone with GW ver 1 and AIO's have this problem? I'd be interested to find
I have dual AIO's with Gateway V1 and have the problem of the Gateway disconnecting on a regular basis. I did quite a bit of research on this analysing my Portal data. I know exactly what causes the issue but sadly there is no one left at GE with the knowledge to fix it I did forward a lengthy report to the trio at GE Software showing how and what happens, but they have gone very quiet since I sent it.
In a nutshell what happens is a follows, the GE telemetry received by the Portal from the Gateway intermittently fails to save the last six fields of the system record. One of these fields is the combined SOC of AIO1 and AIO2, because of the missing state of SOC% field, the Portal server thinks that the Gateway is offline and marks it as such, until such time a new complete System record is received and recorded. As you will probably be aware once the Gateway has been marked offline by the Portal server, it stops the GE App functioning and also the API. Therefor services like the GE Scheduler, Octopus and Axle that use the API to set charge schedules cease to function.
As you say it is not at Internet connectivity issue as I found that when the Gateway was marked as offline by the GE server, that I could send a quick charge command from Wonder Watt and it would be actioned instantly. Quick charge schedules don't have to know the current SOC that is the reason it works.
Anyhow to cut a long story short I wrote a Poweshell script to query my Gateway, AIO1 and AIO2 SOC simultaneously every 63 seconds (which is my Gateway uploads period). This clearly showed the Gateway being marked offline whilst both AIO's being rock solid.
To get around this issue I use the Android and BBC app for emergencies and day to day viewing but for scheduling I had been using Wonder Watt for over 15 months. What used to happen was that when any schedule was due to be actioned it was a lottery whether or not my Gateway would be marked offline and the schedule would fail. After I proved that my AIO1 and AIO2 were always online and available I asked the Wonder Watt developers if they could query the AIO's instead for the SOC value rather than the Gateway. They duly amended their code to check both AIO's and take an average. Since then I have not had a missed schedule, thank you Wonder Watt its such a brilliant well supported system.
Wonder Watt also told me that this issue only affects Dual AIO systems only.
I hope this helps you understand what is happening.
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wrighar 30 events for me since last December:
4 months with no exports as faulty inverter (3 months) and battery (1 month) so missed a number of those 3o events.
I am an Axle subscriber for five months I have a dual AIO system with lots of inverter power, I average around £45 per month on 4 to 5 events, which helps a great deal towards offsetting my energy costs.
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@"duplada" Thanks for the information and whilst I didn't have a clue what the problem was, you have illuminated my grey matter. I am, so to speak, IT challenged so I do take off my preverbal hat, to what you have accomplished . I now know I haven't bought a BMC Friday afternoon look alike. I also use the BBC app as an information provider as well. It has only been recently that I have been able to see the local (Home) page in the GE app. Again, I was told by the GE support many many moons ago, that it was lost when the second AIO was installed. I have also noticed that when the GW is "offline" the local page displays weird and unbelievable results. I think it's time for me to put on my big boys trousers and bin the GE app altogether.
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Bobanthony yes ditch the bitch and use Wonder Watt for scheduling and your problems will be gone. Use the Monitor for Android and you never need to use the GE App again. If you subscribe to Axle and Wonder Watt depending if you are DNO export limited you can easily earn £500 per annum to offset against your energy costs, and Wonder Watt schedules everything for you automatically, you never need to touch anything, unless you want to.
Spoke with Axle and they stated that you need to keep the access all area api on your GE account to retain the free premium tier access and they further said that they use the api access to read/confirm your export amount. Have i missed it in the ge logs or do we not get visibility of api read events ?
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Maxwell As I was expecting them to use my smart meter export
I have been with Axle since May and they cannot control dual inverter systems like mine. I setup my own schedules in line with the received events emails, I always get paid promptly on my Smart meter readings. Now that they have introduced the "Self Dispatch" option I use Wonder Watt to automatically control all the scheduling automatically.
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Been with Axle a week so far. I’m getting impatient for an “event” to happen to check if my “self dispatch” automation actually works via their HA sensor….
I did email them about how they count the energy exported (because I’ve got dual Gen3 5.0 hybrid inverters and you can only register one on sign up). On the sign up pages it says they use the inverter output or the smart meter.
They replied to me that they will use my smart meter.
Anyone using the Axle sensor in HA to do similar? Anything to be aware of?
Pete UK I joined this week as well and had my first event yesterday morning 7-8. I am waiting for them to get the data from my smart meter as I killed off their read/write api access to GE. Although Axle staff told me that even on self despatch they use the api access to check your export. I presume events are based on regional demand ?
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