no access.

10 comments started 2026-05-26 last 2026-05-26
Cloud Portal
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#1 janrichings

How do I make my cloud portal work ? my app work.. ive even signed up to a paid subscription.. and cannot find any "givenergy " help. no access to anything... and i need to change inverter settings

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#2 pwdst

Either uninstall and reinstall your app or clear the cache and data and select the "Offline" option. Do not log in.
There is no way to use the Portal anymore without paying for Premium.
Check your emails.

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#3 Beebod

Many people (like me) didn't get any email even though they have my email address, just pulled the plug without any warning.

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#4 CW

Beebod I thought the same had happened to me, but then found the email in the spam folder

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#5 killythebid

Beebod emails were sent from givenergy saying this would happen about 6 weeks ago.

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#6 Jellybaby

killythebid Did they give a specific date 6 weeks ago, I don't remember seeing it in there

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#7 killythebid

Jellybaby I think from memory they were talking about early/mid May but not a specific date but it has gone beyond that.

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#8 Jellybaby

killythebid Heads up they chose a date would have been nice.

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#9 arboretum

Look in your junk folder ,that's where I found the email from Givenergy.

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#10 duplada

GivEnergy in Junk sounds about right.