Well not the best start to the new software. Updated app on android phone and now the app can't find my inverter. I was going to get the subscription, but if they can't get the home dashboard working it gives me second thoughts. Any suggestions for getting my inverter back anyone?
I’m the same I can’t get on I cloud either and dashboard not showing my solar generation and battery also the quick action not showing up
Can’t find inverter also and my energy consumption, export or import and generation
I followed the instructions and removed the old app first. I had to re-add the new app to the ignore list on my Google VPN.
Same here
On direct control the app cannot find my inverter but after subscribing I can see the cloud version but still cannot connect locally
Assume everyone is hitting…
Hamburger (top left corner)
Connection
Local Connection
Scan
+
To add inverter?
Same here - app can't find the inverter (inspite of deleting the app and reinstalling). The web app is showing the dashboard but no data?
Is it only users who have signed up for the premium version of the Giv app via Axle? We signed up with Axle (who incidentally are very quick to respond to emails).
Yes - but it makes no difference. My app still can't find the inverter, whether I try 'locally' or 'via cloud servers'.
looks like this must be a known fault. cant find inverter locally but can read from the cloud when i sign up to the subscription. Definitely one way to make sure everyone signes up