MAY 2026 Mobile app update - No Local connection

5 comments started 2026-05-27 last 2026-05-27
Mobile App
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#1 dmaidens

I have a AIO 27kW system with a GIV-AIO-AC-13.5-12.0 inverter. I used to get local access via the app and the odd updates at 10 sec intervals. Now updating the app (26/5/26) and on the new Premium subscription (as an Axle energy customer), I can't connect in local mode. I see the device's IP on my local network and can ping it and browse to the ip address. However when scanning for local inverters(Mobile App -> 3 bars-> Connection->Local Connection->Scan for your inverter) it doesn't find any. Manually setting the inverters ip address (Mobile App -> 3 bars-> Connection->Local Connection->IP Addresses)
I have a DECO mesh network and have tried disabling the mesh functionality for the inverter (I understand this just stops the device being able to roam between APs)
I can access everything via the could, so the device is active and online.

Any ideas ?

Of interest browsing to the IP address brings up a login of username and password - alas it not 'admin' 'admin'

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#3 duplada

I don't think there is local access for Dual AIO and Gareway. It only works in Away mode 5 minute updates. You should be able to access everything as before via the Portal for scheduling. Though you will need to ask GE Software about your connection issues with the new App.

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#4 Stephengrant22

Having the same issue.