GivEnergy Software Ltd contact details - read before posting.

Please stop posting multiple threads asking the same thing!

Given many of you seem incapable of reading the email for the app you subscribed to, here's the section you didn't bother to read.

1. "_Finally, we extend our thanks for the many messages of feedback, support and understanding we have received during this transition. We hope the dialogue can stay open. To tell us about your experiences with the new app, please email premium@givenergy.co.uk with “Feedback” in the subject line.
2. If you have any issues, reinstalling is a good first step; then rebooting your device. If neither of these help, to report a bug with the software, please use “Bug” in the subject line. With limited resources we do have to aggressively prioritise, but we assure you that we are working hard to make the software worthy of your support._"

Don't request changes or report bugs in this forum as nobody from GE reads it - or have done for years (PaulL excepted).

Bump to top for the evening traffic...

More bumping is clearly required 🙁

Keep bumping, it will calm down in a few days.

Rubikcube You think? 100,000 is an awful lot of users with many still to realise. I bet the GES inbox is humming.

Bump

duplada They'll just winnow it down using AI, hence them asking for tags in the email subject header. Not much else they can do given their numbers but it will at least identify what the major issues are.

Just no point in people repeatedly posting their woes here if they haven't at least flagged it up via the requested method.

There's close to zero chance of anyone from GE Software actually reading the myriad "me too" threads here.

Vestas There's close to zero chance of anyone from GE Software actually reading the myriad "me too" threads here.

Agreed, it's amazing how many customers were unaware though. 😎

Clearly a lot more entitled idiots can't read their own email so bumpity bump yet again.

....and again...

Bump

...and again...

I wonder if the reason support at GiveEnergy was so poor was that they were inundated with lots of minor, easily rectified queries.....

Leeshore No its because the support dept turned into a version of the hunger games and so anyone with a clue left....

Vestas 🤦‍♂️

Bump.

Clearly not working - perhaps calling it FAQ rather than GE contact details would help ?

DD I think you could call it whatever you want, you'll still have the same problem of people registering and posting "hi I have xyz problem, anyone else?" without searching.