Last night was the third drop to 0% in three weeks - last night from 19% charge. No reason for the first drop. The second was a SOC reset by GivEnergy and this is the third. Does anyone else experience anything similar on this regular occurrence? I have emailed GivEnergy. What should be my next steps?
sheltont I have emailed GivEnergy
In my experience, Givenergy may action emails, but if they do, they don't always tell you. It's the same with feedback/Feature Request/Bug Report; I've a few open since April, June and July and there's nothing in the response to indicate that they have taken note or added them to their to-do lists. Having said that, they do answer the phone and have always been helpful getting issues resolved and suggest that a call to them would be the best way for you to expedite your concerns.
A sudden drop in SoC might be normal given the current state of firmware, but it really would be useful to have some indication of why it happens and whether this is just an indication of SOC drift in time, or something to be concerned about.
Tim thanks for this. If it happens again I'll have to call them or my installer.