Getting Things Ready

I have upgraded to the latest app version (iOS) and have subscribed to the Premium plan. After I login, the app works fine (rather slow finding inverters on the dashboard). However if I close the app and relaunch, then it is stuck on the "Getting Things Ready" screen. If I delete the app cache, it just goes back to the login screen.

Huw Mine's doing the same (iOS). It was working yesterday & taking ages to log in every time I started the App but now it's not getting past the "Getting Everything Ready" screen. I've turned the phone on/off & check the App store for updates - non.
I'm now limited to using the much restricted Portal which is working but a shadow of it's former self as I've not subscribed for the "Premium" service. I'm also having to use my MyEnergy App for my Zappi & Eddi to see what my GivEnergy system is exporting!!! Nuts......

Don't know if it's the same on IOS, but There's an App on android playstore called Polar-Ess. It's the earlier GE App before it was just updated. Polar I believe are a Giv subsidiary and the app is the same inc all the charts and the Quick buttons. I don't know if it works if not subscribed to GE as I just joined Axle Energy to earn a bit of extra cash, who pay the the GE subs on your behalf FOC.
Worth looking into!

CGoode Update.
My App is now working. It loads much quicker too & the home screen graphic is much larger so I can now read the kW numbers where previously I couldn't - even with glasses.

I suspect updating the old App with the new caused a few conflicts so I had to delete my old Giv App completely & download the new one from the App Store. It found the inverter OK & is much quicker to load up than before.
It's still a shadow of it's former self in terms of info & data (Portal too) but at least it's working & will get me through until (fingers crossed) I get a replacement system in a few months time.

I did send an e-mail to the Giv software team ( premium@givenergy.co.uk) but have not yet received a reply & probably will not get one the way things are going.

Polar-ess android app is published by Giv Energy Software and is asking for sign-in and has pricing same as GE - I think that is no different from the giv energy app.

pete8O it's different to the new GE App. Same as the old GE app before the change with the quick mode buttons etc which the new GE app hasn't got.

Does anyone else with the iOS app see this in their app when reading the registers ? This is for the free tier. Are folks with premium seeing a similar thing ? I have emailed the usual premium email address. But by the sounds of it they will be busy on other things.

Maxwell The figures don't add up on my Android app either. Comparing with HA adding PV1 & PV2 together is correct.

NormC Are you free tier or premium GE ?

Maxwell I'm on premium until the 28th June. Unless I decide to renew my subscription.

NormC I can see the same result when I look at the bbc inverter app or givtcp. Have you raised this with GE ? Surely as a paying customer they will respond to you quickly 😉

My app doesn't show or use the "today" figures. They don't always reset at midnight and can sometimes reset during the day.

Maxwell As a Premium customer I have emailed and asked about the discrepancy. I have also asked how often the Read Only tab is updated.

Maxwell Well I never got a response to my enquiry but I did get an email about a new version of the app today. It also said that they would be resetting the email queue as from 5pm today. They stated "If you have emailed us before this time, and have not yet received a personal response, please assume that your email may not receive a reply.".

NormC I got that email too. Just 3 people in the team! They must be feeling like they've been dumped in it, but it's also a great opportunity for them - let's hope it's a success.