October 25 system installed and confirmed working well. Install seems reasonable quality, but note owners intention not to charge to 100%.

By February 26 the battery was in serious trouble having lost most of it's capacity.

In April 26 the battery red-lighted and failed.
In May he claimed the full money back under section 75.

Further detail on Facebook for those who have access.
My opinion is that his decision to not charge the battery to 100% is a significant factor in the early failure of the battery. Cell balancing can only occur when the battery is at 100%.
His decision to only go down to 20% is irrelevant because the battery kept dropping itself (to 0%) and he couldn't stop that happening.