App can’t find my inverter

Hi,
Even though I’ve signed up for the Premium service the app can’t find my inverter either manually or searching my network

complain to premium@givenergy.co.uk no point posting here

CANTY_SN13_0DA If you are using the Android app there are other users on here with similar problems. My IOS experience has been ok. But if you haven’t already you could try deleting and re-installing the app and any cached data. And then if you are on a mesh WiFi network you could try connecting your phone/tablet to the same node that your inverter is connected to. And as a premium customer you can always use their helpline. Be useful to know how quickly they respond and how effective their response is.
Still on the up side you don’t have far to walk to get to Nick Mason’s open days. Although as a neighbour your probably round there all the time 😉

@CANTY_SN13_0DA
Are you an Android user?
If so uninstall the app, download PureApk, search for givenergy, download and install the previous version 4.0.4. which was the one previous to premium upgrade. Works same as it did with all functionality Inc inverter settings.
Also make sure that Google auto update is off else in a couple of days time you will be back to square one.