Hi, I'm beyond frustrated!
I've been trying to update my import tariff (Octopus Agile) to both the app and Web portal and keep getting 'unable to find tariff code' error message.
I've reached out to Octopus who stated they have no blocks their side.
Has anyone had this issue and resolved it?
Ultimately, I just want to see on the app the half hourly agile rates and select when I want it to charge.
Any help is greatly appreciated 😀
Are you on the premium tier
Have you copied your Octopus API into the correct places in the GivEnergy portal
Yes, paid for the premium.
Added API, account, mpan etc still with no joy 😞.
It seems to accept it on the 'smart tariff (legacy)' card, but not on the 'smart tariff automate' card.
I can't get it to accept the API account and mpan , it keeps coming up with error? I wish they had left the app how it used to be much simpler to understand and use! I'm on the premium now.
I had the same issue with the premium app, it would not accept the API key to setup the tariff within the new smart battery scheduler