I have AXLE but no Premium access WHY ?!?!?

Your site and Axle have told me that as Im signed up with them I should have premium access. I do not. How can this be fixed

I have had a couple of issues with this. I actually had 2 accounts on GivEnergy. One in my DW's name (the primary account) and one in my name. Make sure you are logged into GivEnergy on the primary account, I found on a laptop was easier than the app, then log into axle energy and go to 'troubleshooting' at the bottom of the settings pane, and click 'reconnect' and follow the prompts.

let me know how you get on!

Plugs Your comments here are not being read by GE or Axle staff. This is a community forum. I know their help desk havvr been slow to respond to premium user emails but any issues you have with your subscription should best be addressed to their support email. Any advice here is just what other users have tried etc.

Does your axle account show you have premium access?

If you have premium access shown in your axle account.
Go to the settings page
Go to troubleshooting
Click reconnect device.

This should fix your GivEnergy account