Basic data such as Generating/Using/Battery/Importing has suddenly stopped appearing on both iPhone and Laptop. It's been working fine for 18months and only stopped appearing yesterday. Any thoughts or tips to get me out of this predicament?
Georgie
GivEnergy is in administration. Please see numerous posts.
Did you not see the emails that you would have been sent.
If you want the portal/app functionality that you are used to, then you need to subscribe to their premium service, or sign up to Axle or someone who is offering the premium account for "free"
There is the android inverter monitor that has basic functions, but for a one off £10 will give you a lot more
Yep, I saw the emails and details of GivEnergy going into administration. And I'm sure it said that basic control/access would still be available for free. When the pop-up started to show, offering the option of upgrading to Premium, I was still getting the basic information I need...... but it stopped yesterday.
Georgie Not sure why things have changed for you - but Yesterday I received an email from GivEnergy Software Ltd announcing their 'latest improvements'.
Nothing seems to have changed for me - but maybe you are suffering from their 'improvements'!
Sorry if you are - but maybe you can download their new app again and see if it helps ...
Good Luck ...
Georgie by the way .. I have the Premium version (yes - I coughed up for the sake of continuity) and the tiny text at the bottom of the 'hamburger' page suggests I have v4.0.7.5907 and the Remote control logs have a 'Coming Soon' flash ...
Hope this helps ...
Georgie
I think you get very basic control with the free version, but not much else.
Have you got a battery. Sign up to Axle (make sure you go for Dispatch Mode - Events Only (so you keep control at all other times) and they will pay for the Premium Service from GivEnergy. They also pay £1/kwh for an event and guarantee to pay you min £10/month. Note you still keep your existing energy company and any export payments you get from them
Thanks for that.... I'll try deleting then downloading the app to see if it will make any difference. I think GivEnergy are railroading me into signing up for Premium or Axle. For info.... on the Axle site, under Rewards and Withdrawals, they state that the £1/kWh and £10/month is 'until the end of March 2026'!!!!
Oh Wow!! I've reloaded the app on the iPhone and I've got the data back. Thank you so much
I get the desire to control costs / get people to subscribe... but removing even basic information from a user is just adding salt to a wound. There's no need to even look at the web portal anymore for non-subscribers. Its totally useless.
Totally agree.