Mobile App Not Working

My mobile app has stopped working sometime today. It's getting stuck on 'Getting things ready'. I've killed off the app and restarted a few times to no avail. Also cleared the app cache, The system seems to be communicating with the cloud normally as the data is all there. I've restarted the battery & inverter as per the correct procedure, and also connected directly to the dongle interface to check it's all happy, which it is. The app won't even start when it's connected to 4G (off the local WiFi), which would appear to rule out any issue with the local system I think. Seems like it might be a server/login issue(?)

v4.0.7
I'm on the Axle Energy plan.

Should I try a re-install?

Just to add, I'm on Android.

Update: Uninstalled and re-installed and now working again. The app is slightly different to what I had before in that when you click the various circles it comes up with information screens like the original app did.

I'm guessing that the automatic update over the previous version didn't work properly, and a clean install was needed.

MrTim
What version of Android are you on.
I had to bin my Galaxy S9 and but a 2nd hand S22 to get a "current" version of Android that supports the app.
You may have to do some research

SteveCook

Samsung A34. As I say, a reinstall fixed it.