Premium Tier Cancelled unexpectidly!

Just had an email from Paddle to say my subscription has been cancelled - but it wasn't by me!
Anyone else had problems with their payments or is this just an isolated incident?

Thanks Chaps ...

This is actually Paddle being really stupid. What they mean is that your free trial is about to end and you have to conffirm they can go ahead and begin taking money from the payment instrument you gave them when you signed up. Happened to me a couple of days ago.

Same here

ed-form Hmmm ... Thanks ed & Simon ... I've asked the GivEnergy Software trio to confirm I won't end up with 2 subscriptions if I 'subscribe' again ... no response so far ...

Guess you haven't ended up with 2 subscriptions ....

I wonder how many are in the same boat as us? ...

Happened to me as well
I just subscribed again and all is good

Just found this in 'Known Issues' ...

... but only after I went through subscription sign-up via the cloud portal again. Instantly, I received an email from Puddle confirming my subscription and stating my trial period will end on July 26 ... no payment has been taken so far ... looks like I'm getting another free month 🙂

So here's the dilemma:

• do I enjoy another month of free Premium or
• do I be honest and cough up £4.99 somehow?

or ...maybe pointing out a route to 'free Premium' in here, will show if any of the Giv-Trio read these posts 🙂

Toddy411 SimonClarke ed-form How did you 're-subscribe'? Did you use the Puddle link or go via the Cloud Portal?

And ... did Puddle take your payments or did you also get another free month?

Just re applied for premium on the portal and looks like another month free