inverter connection issues

6 comments started 2026-06-28 last 2026-06-28
Mobile App
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#1 johnny5

Since the software change i can no longer see the inverter from the App, the reason is that the inverter is in my garage on a separate wifi network from the house. How can i get the App to connect?

#2 Maxwell

johnny5 Were you able to connect to the inverter with the old app, before GE went into administration ? I know there have been plenty of comments on this forum about new app connection issues. But, some things you could try are deleting the app and any associated dta and re-installing. Then make sure your phone or tablet is using the same wifi network that your inverter is connected to.

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#3 DD

johnny5 you've setup the IP address in the Connection settings?

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#4 johnny5

Maxwell everything worked beautifully before the softeare change

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#5 johnny5

DD i don't know the ip and port
of the inverter

#6 Maxwell

johnny5 If you are able to login to your router and look for connected devices you should look for something like HF21 and see what ip address it has been assigned.