I have 2x 9.5Kw gen 2 batteries. Using the Android app I noticed there was quite a bit of imbalance across the cells of both batteries, so carried out a calibration using the GIvenergy App under the remore control option. The cal however only charged the master battery back up. The slave wouldn't recharge. In the end I fixed it, by disconnecting both batteries and changed the DIP switches so the slave became the master and then force charged it to a 100%. During this time the inverted recognised only 1 battery -9.5KW
I then reconfigured it back to a slave, reconnected the other battery and restarted the inverter. The capacity came back as 19.5KW, but initially as 1 pack, but then updated to 2 packs.
Both batteries are now working and charging ok, cell balance is vastly improved with a cell difference of under 10mV.
So in summary, providing the DIP switches are set correctly and I would put the Gen3 as the master, the inverter seems to work out how many batteries it has connected. I would also suggest you do a full discharge and then charge on your existing, then the same on the Gen 3 but have that as the master and only it connected. Then set up as Gen 3 master and Gen 2 as slave.