App not working

I pay my fiver a month, the app doesn’t recognise it, I’ve asked for help using the help buttons - only to get no answers. Is anyone even alive

Yes, many users are here daily.
Show screenshot of what is not working for you. Which functionality exactly?

ChristoC As pay for the premium service you should reach out to their helpline. Details can be found in the thread titled

Givenergy software support email address?

This community forum is just that. Everyone here is a fellow GE user. No staff read or respond to questions here. There are plenty of other threads discussing app connectivity issues. Some of which may be relevant you your case.