Notifications

5 comments started 2026-07-11 last 2026-07-12
Cloud Portal
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#1 idrobbo

I get the following when looking at the portal.

In the portal, and in the app, I don’t get any other information. I guessing it’s either temperature or voltage given the hot conditions, but shouldn’t there be something to tell me what it is?

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#2 bRhFDKtjRMK9

Do you have paid subscription?
If yes, ask them. You pay for the e-mail support, after all.
If not, this notification is probably outdated and doesn't matter.

#3 Maxwell

idrobbo I am n the standard tier and most days when i go to the portal there are multiple notification alerts showing. But, when i click through to the inverter panel, dismissing the upgrade option windows, and look at the notifications tab there are no new ones. And on doing that the red notifications circle disappears. Have to say i generally had a similar experience with those notification alerts before they went under, less the annoying upgrade window pop ups.

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#4 TX200

I think they're over voltage alerts.

GivEnergy hid them from the main inverter portal to stop people worrying.

The logic was the system spotted it was over voltage (battery voltage) and did something about it.

But of course whilst they removed the alert from one place they didn't remove the notification of the alert from the homepage!

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#5 idrobbo

bRhFDKtjRMK9
Thanks, I’m suspecting as TX200 says they are false, however I will contact the support as I am paying at the moment.

TX200
Thanks, now you’ve mentioned it I recall getting them months back, and then they stopped showing when they did something about them. As above I’m going to contact the support and see what they say.