Hi there. Around 3 weeks ago my batter automatically stopped charging and discharging. I have been through all kinds of loops with AI / Google etc and got nowhere. My installer believes it's an issue that's been caused following a software update, which is confirmed in the logs.
I emailed the "premium@givenergy.co.uk" email address with the heading "BUG" and it's been two weeks now with no reply!!
Any advice? Is there actually any support out there anymore.
Trick
Dont know what kit you have.
Have you shutdown everything. PV DC string breakers, consumer unit breaker, turned of the battery (on/off button), battery DC breaker on side , any other breakers. Let ALL power drain from inverter and battery circuit boards (maybe 60 seconds).
Power all back on - there is a sequence somewhere for shutdown and startup.
This should reboot the inverter and battery.
There is a group of people who set up a help@predsupport.com who may help, but it does cost per hour. There are various posts about this on the forum. I hope it is something simple.
Trick ours has done exactly the same. Been told by original installers that GivEnergy is in administration and all warranties void. Allegedly all consumers were informed by email. Installers offered to replace whole system at cost but still £3000.
CRA (2015) installer is liable for repair/replace up to 6 years from install
Trick Your installer can download an older or current firmware version and should be able to install that locally for you. They are still your first line of support. Your contract is with them not GE.
Trick
Have you tried a reboot yet?