Smart Tariff Not Showing Half Hourly usage

4 comments started 2026-08-31 last 2026-08-31
GivEnergy Products
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#1 FDawson

I wonder if anyone else is having an issue.
I have been unable to see my half hourly usage since 26th August.
I'm with Octopus (IOG) .
Showing data up to the 26th then get a message saying "Cannot find current tariff on this date".
Gone through the reinstate process a couple of times but no joy.
Looking for any pointers or assist.

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#2 DD

FDawson do you have an octopus mini?
Have you just gone onto the Charge Cap - that seems to have changed app behaviour a bit. (I went onto it a few days ago, and it looks like it might have been part of a bigger rollout?)

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#3 SimonClarke

Yes a lot changed and not for the better

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#4 FDawson

DD No changed anything.
I know if you look on the Octopus app they now split usage between Home and EV.
Just wondering if the GivEnergy Team need to do an update.