Clearing the old data

4 comments started 2022-08-06 last 2022-10-05
GivEnergy ProductsAC Coupled
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#1 PeterB

Hi,
just had 2x5.2 Bats installed for my 7 year old 4kW array. The initial installation was 2 weeks ago but was incomplete as it didn't take account of the PV terminating in an outbuilding and feeding the circuits out there. The system was 'commissioned' 2 weeks ago, but the data was all wrong and the batteries were not charging. The installation was completed yesterday and is working OK now (as far as I can tell), but the historic data is all wrong. Is there a simple way to clear that data and start again, without upsetting anything that might have been set up in the eventual commissioning? The commissioning date is also wrong of course but not a big deal.
Many thanks in anticipation.
PeterB

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#2 Tim

PeterB I don't believe there's anything end users can do about the data held in Givenergy's cloud, other than downloading or ignoring it. If it really matters, maybe send an email and ask?

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#3 PeterB

Tim
OK thanks Tim,
I guessed that might be the case but didn't want to bother them if there was an easy way.
Cheers
Peter

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#4 PeterB

This is the reply from Givenergy, so I guess the answer is - no you can't reset the data unless you want a complete reboot:
"We can only do a full reset of the system, the commissioning date is live from the moment it first contacts the portal to register its warranty."
Just have to live with it I guess
Cheers
Peter