P
#1 pjb904
How long might you expect to wait for a response from emailing Giv Support? There's no auto acknowledgement, so I have no idea if they've received my problem email? 😕
Giv Support?
#2 TheDragon (GivEnergy)
pjb904
A day or so. Depends on your issue.
What are your issues? Maybe another experienced user or engineer or installer can help?
A
#3 Adam-Reynolds
it does depend, a day or two in normal conditions, at the minute around 4-5 days. Anything urgent you're better off calling.
P
#4 pjb904
Adam-Reynolds ok, thanks. It can probably wait, but what's the best number for help?
#5 TheDragon (GivEnergy)
pjb904
UK
Technical support or queries : support@givenergy.co.uk
Tel: +44 1377 252874
P
#6 pjb904
TheDragon (GivEnergy) thanks. I need GE to look at my settings - basically I can't stop the system charging my battery from the grid to 100% during Go cheap hours at night. All settings look ok, but by morning my (say) 30% charge to figure has reset to 100 and my battery is full :-( Really annoying.
#7 judgepd
Do you have the automation option set for your Go tariff on the Givenergy portal? If you do then it will always charge to 100% and ignore the other limit that you've set.
P
#8 pjb904
judgepd Thanks, but I don't use the Automation setting. I talked to Giv Support this afternoon, and will continue on Monday if it doesn't work 🫤
Appreciate your suggestion 👍