Strange readings from GivEnergy App/portal

Hello everyone,
Just had a new Solar PV/inverter/battery system installed, and getting some very strange readings from the GivEnergy App/web portal which I can't understand. Not sure if there is a fault with the system or I am misunderstanding something, but for example, right now (just after midnight) the portal shows I'm exporting 296 W with no generation or battery discharge
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which surely can't be right?
Also, on some days (but not all) the system shows negative energy generation
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which is really weird.
I've been through the manuals, and reset the app to defaults, but does anyone have any advice?
thanks for your time.

Sounds like the installers put the CT clamp the wrong way round (the one by the meter on the main incoming cables).

Thanks - that's what I thought too. Is it safe for me to try to reverse it myself?

OK, I took the plunge and reversed the direction of CT clamp on incoming live cable, and the power readings are making much more sense now! Hopefully, the energy readings will sort themselves out once the system has had a chance to settle down. Thank you so much.

One more question - is there any way I can reset the accumulated stats on the GivEnergy system, as obviously the earlier ones will be completely wrong?

lordaxil us users don't have access to reset the stats. GivEnergy might have a way, but they're so busy it might be quite a wait for an answer.

I got a hard “nope” 2 years ago for a stat reset when my EM115 went wonky.
They may have softened since.

Thanks for the advice. I think I'll just let it be - it's only a week since the install, so the bad readings will get drowned out soon. I really appreciate your responses.