Forcing battery charge (discharge) now?

I was under the impression that the Quick Settings Buttons in the app could be used to force a charge/discharge "now". There are also buttons to pause and revert to normal mode. I have never used any of this until just now...

...they don't appear to work (from Android app v3.1.21.3142). When I forced a charge there was no change in pull from the grid over the period of a few minutes. Battery SoC is at 4% so it has space!

I took a look at the history in the Remote Control page of the Portal. I could see what looked like a sequence of commands from the app that should have started the charge. I also tried making some of those changes directly from the Portal. Again no sign of a forced charge. I also tried disabling ECO mode just in case that was a blocker for grid charging - no difference.

My first concern now is that there is something wrong with my installation (Gen1 3.6 Hybrid + 5.2kWh + PV) preventing charging from the grid - is that possible? Everything else seems to function correctly. But I've never used the Quick Buttons before nor have I ever tried to use settings that do timed charge/discharge/export.

Someone please put my mind at rest about my setup. Also is there a fool-proof method of doing charge/discharge now, if the app Quick Buttons don't work? Thanks in advance.

The android app appears to be notoriously temperamental.

Best using the desktop portal.

Did you give it time to start charging, it’s not slow to start but it does take about 20sec to get going)

Failing that use the portal and change the battery charge times to 00:00 and 23:59. (Inverter tab > settings) that will force an AC charge to prove its working. Set them back to what you need afterwards.
Also double check your battery charge and discharge rates have not got stuck at 0% (they are sliders on the portal)

I am often seeing people recommending to use the web page as opposed to the mobile app, for me the app has never missed a beat and does whatever i ask. I use quick buttons and timed events.
Using the charge now button does not result in an instant 3kw drain , it takes a minute or so to build up. (same with the web page / portal)

positor1 The app was unreliable at the beginning whereas the portal was always better. If the app has improved, it can't be a bad thing but I guess we forgot to shout about it and thank Givenergy for getting something right.