The Unofficial Community Discord

28 comments started 2023-02-02 last 2026-05-07
Mobile AppHome AutomationGivEnergy ProductsAC CoupledHybridBattery
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#1 joshgreenuk

Hi all,

I have setup a community discord server as some of the topics here are almost real-time and constantly refreshing is annoying. I have created a section for beta discussion and also app-feedback which is thread only where hopefully GE can use to look at reported issues in one place rather than many of the same posts on the facebook page(s).

We have about 40 members right now, a couple are Giv staff and hopefully many more to come 🙂

Server URL: https://discord.gg/9u7EfhNv

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#2 joshgreenuk
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#3 SilverArt

I'm not being funny but why is yet another 'solution' needed. Wouldn't it be better to get the existing issues fixed? For example a properly maintained 'Knowm issues" list that actually contained all the known scheduling issues/shortcomings would be a start.

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#4 joshgreenuk

SilverArt Don't worry too much, you are not imprisoned to join the server.. Its much more real-time than forums and some people would prefer that. The topics also allow people to post steps to reproduce bugs that are exceptionally helpful to a development team.

This is unofficial and not related to Giv fixing or not fixing issues, but as a developer, this kind of approach would be very favorable to me.

You don't have to join but I see you did, welcome.

#5 positor1

I agree, i am concerned that if GE staff feel they have to monitor that site too the overall strain will impact everything else.
not to mention you have to register to use it and having read just the terms and conditions I wont. its another site that hides behind "you own the copyright of your material but we can. use, MODIF etcetc
Luckily I dont have to waste my time reading the privacy policy now.

#6 hoggy

They reply to messages sent by Raven to their satellite office in Winterfell quite promptly...
If it makes it slightly better the old Teams group appears to be getting ditched so at least that's one less....
Facebooks eleventy million groups however...

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#7 joshgreenuk

You can always not use it 🙂

For people that may find it helpful, its there.

The issues can be reported once to GE linked to a thread where they can see a step by step process to reproduce rather than have 75 posts on Facebook.

Much better than teams and whatsapp (which was suggested in beta chat)

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#8 SilverArt

SilverArt Well I did try join as I would rather comment from first hand experience but it just seems to want to tell me I'm blocked!!! You never get a second chance to make a first impression I'm afraid.

#10 26Left

Is this discord still going?

#12 26Left

Ok thanks - I'm thinking about starting a poll so will include this as an option

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#13 joshgreenuk

Happy to support it / get an unofficial forum online on a domain if helpful

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#14 geoffreycoan

I’m already on Discord and have joined. Personally I quite like Discord for ease of use of a forum like structure

And I’m not on facebook. Thanks Josh

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#15 joshgreenuk

Welcome 🙂

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#16 joshgreenuk

I just realised that the links people are using (me included) are all expire after 7 days, the unlimited link is: https://discord.gg/3MkFsAt7Jv

We have 250 members now 🙂

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#17 Robgy

joshgreenuk I just wonder where the other many thousands of GE equipment owners are?

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#18 joshgreenuk

Robgy Facebook, here, other forums, all depends on who likes what format of comms really.

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#19 jonhd

joshgreenuk Or, perhaps like my nonagenerian father-in-law not on any social media / Discord / this site / etc. They just have a system, setup for them by their installer, probably running in ECO Mode.

#20 Watcher

joshgreenuk
Registered, hit link and got an error….

Safari cannot open the page because the address is invalid.

…any ideas?

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#21 ChrisRowe

Watcher I get the same message. It’s the same as when I tried to join a couple of weeks ago.

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#22 geoffreycoan

Watcher The first time I tried joining a discord forum (not this one) I had similar issues.

I eventually got around it I think by firstly creating a discord account, and then clicking the link to join the forum.

#23 Watcher

geoffreycoan

…and now the invite has expired!

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#24 Daveb01

Watcher the links keep running out after 7 days so let’s try this way?

#25 Watcher

Daveb01

Thanks, but Safari can’t…etc again from the QR code too.

Edit: username - watcher.21 if you can find me Display name -Watcher.

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#26 Daveb01

Watcher

Fixes (in order)

  1. Force open in Discord

  2. Copy the invite link

  3. Paste it directly inside Discord (Add Server → Join)

  4. Disable blockers temporarily

  5. Settings → Safari → turn off extensions and “Prevent Cross-Site Tracking”

#27 Watcher

Daveb01

Done, thanks for your help.

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#28 bRhFDKtjRMK9

You guys still use discord? I thought it dead already, with soon coming or already arrived - mandatory ID checks, phone number, age verification, massive data leaks... Folk still voluntarily register there? Puzzling.

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#29 Daveb01

It’s just a place to help people if they have issues, if/when this community suddenly disappears. we now have over 300. It’s not that bad. I have not added anything in my profile that I am worried about. If there is more data leaks and issues we can investigate another place.