Hi,
I've just had my GivEnergy Gen 2 system installed and commissioned today, but the dashboard is saying the commission date of 2022-08-23, and an incorrect warranty expiration date linked to the commission date. Can someone tell me if this will get updated by GivEnergy, as the installer was on the phone to them today to commission the system and batteries.
It should get resolved. But for good measure just drop an email to support with your account number and details of what the warranty date should be.
was this new or second hand? makes one wonder if it had been installed somewhere before on that date.
Brand new, I watched them remove it from the box. Also, wasn't Gen 2 not available in August last year?
i have the same.. had mine installed Saturday and has 2022-07-29 as commission date.
Glad I'm not the only one, thought for a second that I'd been given a refurbished or used one but it seems like a technical error. Hopefully it gets updated soon as I want to purchase the extra warranty within the 60 day time limit
Ash any way to purchase that from givenergy directly? My installer doesn't offer it
Thanks
Mick
michaelmcgoldrick I purchased mine direct from Midsummersolar.
Ra the warranty? Or the invertor?
My system is the same, the Givenergy account was created by the installer and that is when the commision date & warranty start date was logged. The actual equipment installation and commisioning was done a month later. I have emailed the installer and Givenergy but nothing has been done to correct it. 🙁
To resurrect the thread. My Install was completed on Wednesday 15th November 2023. The dashboard says commissioned on 2023-07-20.
I was concerned that I had a unit that had been previously commissioned and rejected by the customer, then taken out and used in my install.
I'll drop support a line on Monday and ask a few questions.
I had same issue with mine I think it has build date built in, as such maybe
Contacted my installer and they got the date updated but not the warranty (was showing as 5 years not 12), I just then called GivEnergy and support sorted there and then and it was updated by time call ended.