New user, battery issues

Hi All,
I had a system inverter and 9.5kW battery with solar installed a week ago. Really frustrated as the company that installed did not hand over to me properly. Had issues this week with an inverter issue showing high voltage. No support from the installer. The battery was showing full yet not meeting the needs of the house - still drawing from the grid. Noted the app shows 0 electricity from grid but my smart meter shows otherwise. This morning I noticed the battery had discharged to 0% overnight. Was showing idle this morning but no charge from solar. Now it’s not even showing…. Any ideas?

Looks like you might have a coms error between the battery and the inverter. This might just be a loose connection. Definitely get the installer back.

cluelesscris thank you, gonna get on to them asap

PAULMELLOR

PAULMELLOR so I turned the battery off and on again physically and it came back on and is charging again. Will still get onto the installer as this is surely not normal….

PAULMELLOR Check the portal for any notifications - it might help with the investigation.

So it wasn’t set up correctly by the installer. Givenergy have been out and fixed it - took a month because I had to go through the installer, but hopefully all good now 🤞