Reported Issues and resolutions

Good Morning All
A few issues or concerns have been reported recently around various topics of the GivEnergy System so id like to provide an update on these, see below:

1. Data Refresh Time-5min
The current APP is having a major uplift to its UI and usability. This is currently in development and will also include Local monitoring of the GivEnergy inverter and battery system when connected to the same network. This will allow you to see the system data real time (5s) rather than waiting 5 minutes for the next data packet. It will also have quick settings on the homepage to Pause/Resume the battery for those that need to charge an EV or want to divert solar to an EV/hot water cylinder.

2. Report PDF (Legacy Portal)
It has been reported on a number of occasions that the energy values and reports do not reflect on the actual totals for the day/ date range. We are building a new report into the new Portal/dashboard that will reflect accurately on the daily energy amounts going to the Home, Battery and Grid. If you haven't seen the energy flows as yet, please visit the new dashboard page and expand the energy card. This will give you a full break down of the energy flows and tell you exactly where the energy has come from and gone to.

3. Some Users Prefer the old GivEnergy Dashboard
Its been reported to us that some users prefer the old GivEnergy dashboard as it was easier to read and understand the data. We have now built this into the new GivEnergy dashboard and can be accessed by clicking the legacy dashboard link in the left-hand side menu bar.

4. Battery Balancing for multiple battery packs
Its been reported to us by a number of users that the battery % values are inconsistent between battery packs. Our Software engineers are on the case and are working on this as we speak. The way that we calculate the battery % is being improved and will be released in an upcoming software update. Keep an eye out for the update on the GivEnergy Dashboard _{Inverter card} under the software tab for the latest release.

I hope this answers some questions raised and we hope to resolve these as soon as we can.

Regards

Dan

Amazing, looking forward to 1) especially, Dan.

So good to be a customer of a company that is actively working to improve its system for its customers

Is there an update for those with 'Plant' setups that seem to be having a lot of issues with data being very wrong. Although this doesn't personally affect myself (other than putting me off buying another just now) it's an issue that does seem to be hanging around for some time now.

hoggy The only update i have at the minute is that we have found that the inverter is sending out the wrong energy data to the server. This can be fixed with a software update that we are working on, however its still in testing at present. Somewhere along the line, the calculated energy data for a plant system got corrupted and displays this data on the portal and app. some users may see extremely inflated energy data, however it should not affect the operation of the system. As soon as i know more, il provide an update.

Hi, Any updates on the timescales for the baove? Thanks.

Mal-Givenergy Numbers 1 & 2 should be live next week. Numbers 3 & 4 are still in development but making good progress.

Danlambert (GivEnergy) Thanks for the update, my 2 batteries and inverters are usually at different levels but I assume this is normal for 2 x AC system? It just means if 1 battery is emptied the discharge rate goes down to 2.6kW which isn't enough for my usage. I am still on 3002.

@Danlambert (GivEnergy) Number 1 sounds fantastic!

Echo other people with great to see the continued development and especially looking forward to number 1.

Big one for me is to see the actual capacity in my battery, the total ah capacity. Looking forward to that one coming back

Danlambert (GivEnergy)
Is number 1 live now after the update this morning?

Mal-Givenergy Unfortunately not quite yet. The Local Monitoring is being added to the app, no the online portal. I am currently testing a version of the app that provides this, however its currently only working for a single inverter with one or multiple battery packs.

Danlambert (GivEnergy) OK thanks for the update, so when it works we will just see it working on the app on the home network, or will the app require an update?

Mal-Givenergy Your app would need an update, however you should get notified of when an update is available.

Good news on progress of this more real time monitoring. Im going to get a spare Android device ready for this. Stick on the wall, and bin my iBoost buddy display

TheDragon (GivEnergy) I have this at home, ipad mini always showing Myenergi as it's 5 second update and can control my immersion etc.

Thanks for keeping the old dashboard I find it easier to spot the things I want to check. Tho I do get it that its because I'm used to that version.
Is it possible to make the current charge level of the Battery bigger as it gets lost with all the other much larger font figures in that box. Either that or make it pop up when hovering over the green battery symbol under the power source graphic into the house.
Thanks Phil

Danlambert (GivEnergy) Hi, i have been having an issue with my single battery where the percentage SOC crashes from a healthy number (16% or 27% in recent examples) to a flat dead 0%. I am informed that this is rare (albeit has happened twice in two weeks now.....) and that this set of works should cure it. Can you confirm that the issue I am experiencing is within the scope of point 4?
Many thanks,
Tim

Am i right that point 1 is now live? If so mine isn't working. I am connected to the same wifi as the system but the app tells me it cant find it and to check i am connected to the correct network (I only have one network so cant see me getting that wrong....Im not massively techie but i reckon i can do that)
Whadda I need to do?

TimBishop Like you, I am getting the local search failed but I only have one wifi network so also don't understand why it can't find the network.

Hopefully there is a simple explanation.

TimBishop Mine was the same for the first day or so, even after I installed the beta version (Android) which is supposed to fix discovery - but it started working yesterday and now seems solid (seems like once it finds the inverter once, it caches the IP address so next time is quick)

Dumb question. How does one register to be on the beta program? I'm sure I saw it once, but I've searched the knowledge base and the fora and can't find it now.

mrand31 For the Android mobile app? If so, here: https://play.google.com/apps/testing/com.mobile.givenergy

I tried to modify or delete my dumb question post, but the forum wouldn't let me.

The answer was to follow Dan's second (website) url. which allows you to join the Beta users.

TimBishop
Which battery have you got?
I've frequently seen the opposite issue with my pair of 2.6kWh batteries. Sometimes they report low charge but once you start charging them they reach some point (e.g. 60%) and suddenly discover they're full after all. Discharging them shows that they must have had that 40% residual charge available. I've also noted that the two batteries seem to drift from each other (which is why I've been pointed at issue 4, I think) so that one will be empty before the other, but at that point the inverter shuts off so I lose the use of the remaining power until the other battery's been charged again. But it's interesting to hear you've got a calibration issue even with just a single battery.
GivEnergy are intending to do a site visit at some point to investigate further.

TimBishop same issue here - IOS on iPad/iPhone. One ac inverter one 8.2kw battery and one Wi-Fi source. I’m sure it will get fixed though.