Help please….Local Monitoring

3 comments started 2023-05-23 last 2023-05-23
Mobile AppCommisioningGivEnergy ProductsHybrid
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#1 Leon_shaw

I’ve been unable to connect to my inverter since yesterday it just says LOST on the app. I can’t connect through the app or dash. It just randomly lost connection at around 4pm.

I can see the network on my mobile phone and laptop and can connect to it and browse the web but no matter what I try I can’t see any monitoring for Solar.

I have connected to 10.100.100.254 and refreshed Wi-Fi settings everything is correct. I’ve tried logging on WG**** network and monitoring locally whilst connected to that doesn’t work either.

Dongle is set up (Wi-Fi antenna on my gen 2 3.6) but for the life of me it just can’t find the inverter when i try to re set up local monitoring even though the network is there and it’s connected to my wife. I’ve also tried keying the IP address for the inverter shown on my router and manually searching.

I’ve turned the whole system, battery and panels off until all lights are off and that doesn’t work either.

Anyone else have any ideas ?

#2 THALL

Leon_shaw Your installers should have connected it to your existing wifi, connecting directly to the inverters own wifi is for changing settings/management. Did your installer ask for your wifi details?

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#3 Leon_shaw

THALL it’s been connected since it was installed just randomly lost connection.

They are coming to look at it today.