I've had a gen 2 inverter since early July which was swapped out for a gen 3 on the 10th Aug. I still have the same user account on the givenergy portal but there is no data pre the date of the inverter switch over. Is this info wiped for good?, or accessible somewhere. ( the engineer promised it would save it all)
many thanks
Blackberry It will be saved against the old inverter ID. You need to contact GE support who should be able to help you, even if it's just dumping the data for you.
From previous discussions it is gone, the data is recorded against the inverter serial number which you have now changed.
if you still have the old dongle you could re connect and then copy all the data. there is a recent discussion with scripts to download it, in fact those scripts may be able to pull all the data without the dongle as long as you know the old serial number.
Thanks for your replies, how do I contact support..? I do not have the old dongle or any access to the old inverter, FFS i wish I knew this before the swap over.
Blackberry
you must know the old serial number, screen shot or some paperwork??
positor1 no I'm afraid not. I'm not an installer. I'm the end user/owner of the system, I didn't think I would need to record the serial number as I was assured the info was saved within my user account. I've been looking on the GivEnergy website and the portal for a link to support but not finding it.
many thanks
Blackberry their phone number is at the bottom of their web pages 01377 252 874